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  • #1193735

    Hi,

    I am using the product grid element for shop page to all the products available.
    the product thumbnails are not properly aligned. I want to show all product thumbnails in same size.
    if I use crop , the images are looking blur. if i set to un-cropping the product thumbnails are aligning in different sizes.
    Please help me with the proper settings
    Please check the private content for link.

    Thanks
    Swathi

    #1193830

    Hey Swathi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1194047

    Hi,

    I have created temporary login as per you mail.
    Please find the details in private content.

    Thanks
    Swathi

    #1194140

    Hi Swathi,

    Thanks for giving us admin access and was able to check your backend config that is related to your question.
    The image size is set in Appearance > Customize > Woocommerce > Product Images > Thumbnail width.
    By default the width is 300px and since it’s uncropped means the height varies, to make it more optimal I would suggest uploading an image with 300px width and the height depends on you (my suggestion is using 300px as well but this is based on your preference).
    Hope this helps.

    Best regards,
    Nikko

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