Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 8, 2020 at 11:29 pm #1191331
    Micheal0424

    The Text Block looks normal until I click on it to edit it. Once I click on it to edit the text block there is nothing there, it is blank.
    I have disabled all of the plugins and no luck.

    I am at a loss here, your help is greatly appreciated.

    Thank you.

    • This topic was modified 4 years, 8 months ago by Micheal0424.
    March 9, 2020 at 12:42 pm #1191471
    Mike

    Hey Micheal0424,
    Thanks for the login, I see you are getting the error:

    Uncaught TypeError: _.pluck is not a function

    I see that you have portfolio builder elements on the “page” I also see that you tried to disable the plugins, can we also try to see if the error message changes?

    Best regards,
    Mike

    March 9, 2020 at 4:46 pm #1191568
    Micheal0424

    When I disabled the plugins the problem still occurred.

    March 11, 2020 at 2:51 am #1192094
    Micheal0424

    Hello?

    March 11, 2020 at 11:48 am #1192204
    Mike

    Hi,
    When I disable your plugins, except for your security plugins and disable your custom portfolio builder elements for the “page”, your page gives the error “Not available” so there seems to be a conflict with these.
    Restoring the plugins and custom function corrects this but still leaves the Uncaught TypeError: _.pluck is not a function error. When you disabled the plugins did you also disable the “Wordfence Security”, “WP Admin UI Customize” and “WPFront User Role Editor”? Can you leave these disabled, I don’t want to get locked out by disabling these.

    Best regards,
    Mike

    March 25, 2020 at 9:47 pm #1197867
    Micheal0424

    I disabled every plugin at the same time and am still getting the same issue.

    March 26, 2020 at 3:45 pm #1198071
    Victoria

    Hi Micheal0424,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    March 27, 2020 at 2:05 am #1198195
    Micheal0424

    I created a new password for you.
    Thanks.

    April 1, 2020 at 8:34 am #1199652
    Ismael

    Hi,

    Sorry for the delay. We can still see the script error generated from the wp-includes/js/mce-view.min.js file, which seems to be related to the lodash utility library.

    Is there a staging or development version of the site where we can debug the issue freely without bringing the live site down? As @mike pointed out above, we’ll have to temporarily disable the plugins while we debug the issue.

    Best regards,
    Ismael

    April 2, 2020 at 12:51 am #1199915
    Micheal0424

    I can create a duplicate of the website for this.

    I will let you know when it has been created, thanks.

    April 4, 2020 at 1:50 pm #1200793
    Mike

    Hi,
    Thank you.

    Best regards,
    Mike

    April 20, 2020 at 1:03 am #1205348
    Micheal0424

    Okay, took me a while but finally have the temporary website up for you to look at.

    Thank you for your help.

    April 22, 2020 at 10:00 am #1206102
    Ismael

    Hi,

    Thank you for the info.

    This script tag inside the text block is causing the issue.

    <script async src="https://c6.patreon.com/becomePatronButton.bundle.js"></script>

    We removed it temporarily.

    Instead of adding the script directly in the text block, try to use the wp_enqueue_script function to register the script properly.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    Best regards,
    Ismael

    April 23, 2020 at 5:56 pm #1206576
    Micheal0424

    Great, thanks!

    Quick question though. How do I remove it if I can’t get the the element to work?

    I have included the login information for the actual website as well, that is the one I need to make the change on. If you can tell me how you made the change without accessing the element that would be great!

    Thank you for your help!

    April 23, 2020 at 7:43 pm #1206633
    Micheal0424

    Everything is figured out, thank you for your help!

    April 23, 2020 at 8:37 pm #1206670
    Victoria

    Hi Micheal0424,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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