Some parts of the site disappeared

Hi,

Thanks for the info! Can we try de-activating all active plugins for testing purposes?

Regards,
Yigit

Hi,

All of our users are paying for support, so we won’t forget. Thanks for reminding us though.

I tried logging into your site but the login page won’t show, I only get a message reading:

Not available.

Are you blocking some country IP ranges maybe? If not then please let us know how to login to your site. Also please point out which sections of your site is not visible on the front end.

Best regards,
Rikard

Hi,

Could you please temporarily whitelist access from Lithuania, Philippines and Ukraine?

Best regards,
Yigit

Hi,

Thanks! Please let us know when you whitelist so we can check again. I had no issues logging in yesterday but today I am getting “Not available.” error too.

Best regards,
Yigit

Hi,

Thanks for the update, but I’m still getting the “Not Available” message on the login page. I tried using VPNs as well with European IPs, but I still get the same results. Are you sure that you haven’t changed the default WordPress login page URL?

Best regards,
Rikard

Hi,

Thanks, I was able to login.

It seems like animations are not triggered correctly. I added following code to Quick CSS field in Enfold theme options > General Styling

.js_active .av-minimum-height .container { opacity: 1; } 

and now elements are showing up on frontend.

Custom CSS code should not be necessary. If you would like us to look further into it, please share FTP logins privately as well.

Best regards,
Yigit

Hi,

Thank you for the update.

We managed to get in via FTP, but it doesn’t seem to be the server where the corsidistorytelling site or the theme are contained. Are you sure that it’s the correct file server?

The WP dashboard is still not accessible. The login credentials are incorrect.

Best regards,
Ismael