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  • #1189545

    Hi,

    I went to update a clients website, something I do each month, however the page I am needing to update is not loading the Avia Layout Builder?

    I went through and updated the plugins, updated the theme and WordPress. Still no joy. I cleared the cache of the site and the browsers I am using. No luck.

    I then deactivated all plugins, cleared cache once more but the page I am wanting to access just sits with the preloader spinning and nothing more.

    Hoping someone may be able to assist. I have posted login detail in PC

    Thanks
    john

    #1189713

    Hey John,

    Sorry for the problem. You are getting a 403 error on the admin-ajax.php WordPress file, I’m not sure why though. Could you try copying all the shortcodes of the page to a new page to see if that helps please?

    Best regards,
    Rikard

    #1189839

    Hi Rikard,

    Many thanks for the reply.

    If I am correct, I copied all the code for the page to a new page and published it. However the same issue still occurs?

    Cheers
    John

    #1189958

    Hi John,

    Thanks for the update. The token you sent seems to have expired, could you renew it or send regular login details in private please?

    Best regards,
    Rikard

    #1190261

    Hi Rikard,

    Sorry about that. Please try again on the login link.

    Cheers
    John

    #1190838

    Hi John,

    Best regards,
    Victoria

Viewing 6 posts - 1 through 6 (of 6 total)
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