Viewing 5 posts - 1 through 5 (of 5 total)
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  • February 26, 2020 at 10:39 pm #1188288
    muellair

    I can not longer write and correct text. It always appears the html code from the hole page. After some researching fell to me, that the username and the api key for the theme was never added in wordpress and maybe the theme could never update. After I put the username and the api key in nothing happened and at themeforest came the information that is expired. So I bought the theme new and now I have some trouble for the reinstallation. Can anyone help me to solve this issue?

    February 27, 2020 at 8:27 pm #1188609
    Victoria

    Hey muellair,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 5, 2020 at 1:47 pm #1190423
    muellair
    This reply has been marked as private.
    March 5, 2020 at 1:54 pm #1190424
    muellair
    This reply has been marked as private.
    March 5, 2020 at 8:57 pm #1190640
    Victoria

    Hi muellair,

    We just got the info. You need to update to the latest version of the theme. Enfold 4.4.1 is not built to work with Gutenberg, the new WordPress editor.

    It is better to do the update via FTP at this moment.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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