Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 25, 2020 at 9:09 am #1187616
    FeedXL2019

    I’m giving some feedback on support. See the private content area for details.

    February 25, 2020 at 3:03 pm #1187709
    Rikard

    Hey FeedXL2019,

    Thanks for the feedback. It’s not always easy to understand what customers are looking to get from our support, but in general they are looking to solve a problem which they can’t find a solution to themselves. That is why I gave you the answers I did.

    I gave you a solution for functionality which doesn’t exist in the theme by default, but is possible to achieve. I would say that 99%+ of our users are after answers/solutions like I gave you, but I’ll try to keep in mind that you are looking for direct answers in the future. We can’t do that with the vast majority of our users though, if we did then I think we would receive a lot of one star review on Themeforest :-)

    Best regards,
    Rikard

    February 25, 2020 at 3:25 pm #1187721
    FeedXL2019
    This reply has been marked as private.
    February 26, 2020 at 5:46 am #1187956
    Rikard

    Hi,

    Thanks for the feedback.

    Best regards,
    Rikard

    February 26, 2020 at 10:12 am #1188004
    FeedXL2019
    This reply has been marked as private.
    February 27, 2020 at 1:01 pm #1188440
    Rikard

    Hi,

    Thanks for the update, should we close this thread for now?

    Best regards,
    Rikard

    February 27, 2020 at 6:22 pm #1188541
    FeedXL2019

    Yes we can close it. Thanks!

    February 28, 2020 at 6:17 am #1188744
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Ticket feedback’ is closed to new replies.