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  • #1186296

    I’m getting this error (below) when I enter my envato private token. I’ve ticked all the right permissions, I’ve tried doing it in incognito mode, I’ve tried a different browser, I’ve tried deleting my token and registering again – nothing is working. Please advise.

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1186654

    Hey mosaic,

    Did you follow the documentation here? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. If that doesn’t work then please reach out to Envato support as it’s their system/servers which generate those error messages.

    Best regards,
    Rikard

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