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  • #1185950

    Hi team,
    I just had opened one time a ticket about this. The “problem” we found last time was not the real issue.
    Symptoms:
    In the beginning of working on a site the prview works. As more will be changed as worse it works.
    At the example we get showm part’s of the preview.
    When I move the complete first section down. In the preview it will be shown still incomplete at first position.
    I updated the theme yestereday evening and WP is also up to date.
    I deactivitated the caching end deleted the webseite cache. ALso the Browser cache.
    I lookt at other threads about this topic that ended with the hint to open a new one.

    The client is just thinking to change the theme. But normally the support from your team is excellent and the theme is in place at thousand of websites. So I guess there is a solution or a reason of some elements as root cause.

    In the page example also the section in the moddle is not shown over the complete wide in live view. In preview it is full width.

    Rhanks fro your support in advance.
    Greetings
    Michael

    #1186228

    Hey michaellausser,

    Thanks for the login details and sorry for the problem. Does it make any difference if you select to use the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    #1186656

    Hi Rikard,
    I tried. No difference. Please have deeper look inside to dtetect the root cause.
    BR
    Michael

    #1188011

    Hi,
    can I get please get support on this issue?

    Thanks in advance.
    BR
    Michael

    #1188087

    Hi Micheal,

    Thanks for contacting us! Sorry for the late reply!

    Have you duplicated your page using “Duplicate Post” plugin before editing it and not created it from scratch?
    I found this thread – https://wordpress.org/support/topic/page-preview-not-working-after-wp-5-update/ where user “upsideup” pointed out “Duplicate Page” plugin as the culprit.

    I followed their suggestion and created a private page (attached a link in private content field below) and copied shortcodes from your existing page into testing page. Preview shows content correctly. So i am guessing using “Duplicate Post” plugin might be really the issue here.

    Could you please check test page I attached in private content field and let us know? :)

    Best regards,
    Yigit

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