Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 17, 2020 at 11:42 am #1185167
    Antistress2019

    Hi at support,

    I have designed a lot of websites, never has it been this difficult to get support.
    Anyways..

    I have tried for several hours now to get a TOKEN key but it keeps rejecting it no matter if I put in an “old” api key or the new app key.
    Please help. And not just with go to this site – we need personal help.

    And we can’t get TAGS to work. I have asked several other webdesigners to look at this and they also reply with “it looks about right, can’t tell you why it doesn’t work”.
    So if one of you could log in to the site and help us fix these two issues it is much appreciated.

    Zofiia

    February 17, 2020 at 6:47 pm #1185357
    Victoria

    Hey Antistress2019,

    What do you mean by “tags don’t work”? Can you please explain a bit more?

    Here are the docs for you:

    Theme Registration

    Best regards,
    Victoria

    February 18, 2020 at 11:29 am #1185598
    Antistress2019

    Hi Victoria,

    In the Enfold theme settings I have activated that TAGS are to show on posts. But it doesn’t show. I, and other helpers, have tried to problem-search but everything looks to be activated correctly. And yet, still no tags showing.
    So please, if you could log in, and check the settings, it would be appreciated. And needed.

    In regards to the TOKEN key, I suspected that maybe some errors was corrected in an update. When we integrated the theme we tried to insert the token key, but after several hours of work and still no succes, we gave up. Had to sign in to different sites, and when we tried to contact support (which we had to google our way to), again we had to do a sign in to an account in order to write a ticket. That didn’t work very easy or smooth neither, so we kind of gave up on this theme and support. Have not experienced this level of difficulty in support in any other theme I have ever worked with.
    So what we are asking right now, is NOT just a tutorial or a document showing how to. We need specific personal help getting the token key integrated properly, so that we can receive the proper updates on the theme.

    So, please help.
    Log in information in earlier mail.

    February 18, 2020 at 3:28 pm #1185707
    Victoria

    Hi Antistress2019,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria/

    February 18, 2020 at 5:00 pm #1185739
    Antistress2019

    Hi Victoria,
    Info below.

    Zofiia

    February 20, 2020 at 4:53 pm #1186407
    Victoria

    Hi Zofiia,

    Thank you, but we cannot register the theme for you, we do not have access to your Envato account.
    Please follow the steps in this section:

    Theme Registration

    As for the tags, when you build posts with the Advanced Layout Builder you need to add all elements manually. So you will need to use a tag widget in the widget area in the blog post.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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