Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 14, 2020 at 4:03 pm #1184541
    ConDevWa

    Hello,

    I am having issues with my slider in Internet Explorer 11. Seems to be working fine in google chrome, edge and firefox. The slider is currently in the widget area to show it above the menu.
    I’ve tried it on multiple computers, cleared the cache of IE and disabled all plugins so far.

    I need help.

    • This topic was modified 4 years, 9 months ago by ConDevWa.
    February 18, 2020 at 5:05 am #1185527
    Ismael

    Hey ConDevWa,

    Thank you for the inquiry.

    Do you see any errors in the browser console? The site has an SSL certificate issue, so we can’t access it. Please contact your hosting provider and ask them if they can help you fix it. We’ll check the site after.

    Best regards,
    Ismael

    February 19, 2020 at 4:43 pm #1186105
    ConDevWa

    Hallo,
    sorry! Now the SSL certificate issue has been solved.
    Can you check our site again?
    I don’t see any serious errors in the console.

    Best regards,
    Mandy

    February 21, 2020 at 2:00 am #1186589
    Ismael

    Hi,

    Thank you for the update.

    The slider is visible when we checked the site on IE11 and MS Edge. Please check the screenshot below.

    Screenshot: https://imgur.com/a/R2N3cMf

    Could you provide a screenshot of the issue including the browser console?

    Best regards,
    Ismael

    February 21, 2020 at 9:34 am #1186638
    ConDevWa

    Hi,
    the slider is not visible on your screenshot. Here you see the page with slider. The slider is above the menu:
    https://www.bilder-upload.eu/bild-7ec59f-1582270366.png.html

    Best regards,
    Mandy

    February 24, 2020 at 3:40 am #1187173
    Ismael

    Hi,

    Sorry about that. We really thought it’s the slider. Anyway, the layout or markup of the page looks a little bit off on IE but the slider is there. It doesn’t display properly because of the following css code.

    div:nth-child(1).main_color {
    display: none;
}

    Best regards,
    Ismael

    February 24, 2020 at 5:31 pm #1187412
    ConDevWa

    Hi,
    thank you, it works!
    Now I have the problem that a white bar appears at the top of the page. How do I delete this without the slider disappearing in IE11?

    Best regards,
    Mandy

    February 27, 2020 at 9:18 am #1188345
    Ismael

    Hi,

    You’re welcome! Glad it’s working.

    You can use this css code to remove the blank space above the banner or slider without affecting how the slider display on IE.

    #main > .container_wrap.fullsize:nth-child(1) {
	display: none !important;
}

#main #full_slider_1 {
        display: block !important;
}

    Best regards,
    Ismael

    February 27, 2020 at 1:56 pm #1188460
    ConDevWa

    Hi,
    thanks for the feedback. Unfortunately, the code throws the slider out again in IE11. I just changed the white area to transparent. So it works now.

    I also found the problem why the slider was removed with the code. The IE11 slider is somehow subordinate to the “main_color container_wrap_first container_wrap fullsize” div container and not just “main” as in the other browsers.

    Best Regards
    Mandy

    March 2, 2020 at 9:56 am #1189376
    Ismael

    Hi,

    Sorry for the delay. Looks like the main wrappers or containers are laid out differently on IE. We adjusted the above css code a bit. Please try it again.

    Best regards,
    Ismael

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