Icon does not display - Support | Kriesi.at

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Posts
February 14, 2020 at 6:41 am #1184401

FeedXL2019
Participant

Hello. In my footer, I have used the [av_font_icon] shortcode to display two different icons: one for Twitter and the other for Facebook (screenshot here; full code here). But on the front-end, only the Twitter icon appears (screenshot). There are two elements on the page, but only the Twitter element has a ::before on it, displaying the icon. Why is this occurring and how can I resolve it?

There are no errors in the JS console or PHP error log.

Thanks.

February 15, 2020 at 7:36 am #1184680

Rikard
Keymaster

Hey FeedXL2019,

Sorry for the problem. Could you post a link to where we can see the actual problem as well please?

Best regards,
Rikard

February 15, 2020 at 7:41 am #1184681

FeedXL2019
Participant

You can see it in the footer here: https://feedxl.com/

February 16, 2020 at 5:13 am #1184920

Rikard
Keymaster

Hi,

Thanks for that, I see the same problem on my end. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 16, 2020 at 5:44 am #1184925

FeedXL2019
Participant

OK I have provided those. Let me know if there are issues.

February 17, 2020 at 4:33 pm #1185273

Yigit
Keymaster

Hi,

Thanks for the info!

I moved your content from Text widget into Custom HTML widget.

Please review your website :)

Best regards,
Yigit

February 17, 2020 at 4:45 pm #1185279

FeedXL2019
Participant

OK I see that the Facebook icon is now displaying. I have two questions:

1. Do you have any idea why the icon was not displaying with the previous widget? As I understand, there should be no problems displaying a short code inside a text widget.

2. If I give you login information for my live site, can you repeat what you did there?

Thanks.

February 17, 2020 at 5:56 pm #1185320

Yigit
Keymaster

Hi,

1- For custom codes it is always better to use Custom HTML widget and use Text widget only for text.

2- Sure, we can do that :)

Best regards,
Yigit

February 17, 2020 at 5:59 pm #1185325

FeedXL2019
Participant

>> 2- Sure, we can do that :)

OK thanks. I’ve sent login info in the private content field.

February 17, 2020 at 6:42 pm #1185352

Yigit
Keymaster

Hi,

I went to Appearance > Widgets > Footer 1 Widget area and replaced your Text widget with Custom HTML widget. Please review your website :)

Best regards,
Yigit

February 19, 2020 at 4:33 am #1185903

FeedXL2019
Participant

Great thanks–I see the edits. We can consider this resolved.

February 19, 2020 at 11:54 am #1185986

Yigit
Keymaster

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
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