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hi.
I have an easy slider with video on top of my homepage in a gridrow. However the audio does not play, even after you unmute it, it does not let you turn up the audio. I would like it to play automatically with the video. Please help.
Thanks
Hey mine,
Here are some articles for you to consider:
https://www.howtogeek.com/326532/safari-now-disables-auto-playing-videos.-heres-how-to-allow-them-for-certain-sites/
https://www.theverge.com/2018/5/3/17251104/google-chrome-66-autoplay-sound-videos-muteIf you need further assistance please let us know.
Best regards,
Jordan ShannonHi Jordan. It’s not the browser, everything is turned on there. When the video is in easy slider there is no audio even when you un mute it. In any other media player there is sound.
Many thanks
MineHi,
Thank you for the update.
We get a lot of jQuery errors when we try to edit the page or visit the theme options panel, so we can’t check the slider or the theme settings. Is it working properly on your end?
Best regards,
IsmaelHi,
Thank you for the update.
This is what we get when we try to edit the home page in the advance layout builder. Check the screenshot below.
// https://imgur.com/a/ckdInGM
Please deactivate the cache and Jetpack plugin temporarily. The plugins are network activated.
Best regards,
IsmaelHi,
Thank you for following up.
Looks like this is the default behavior of html5 videos as described in the following thread.
// https://kriesi.at/support/topic/enfold-fullwidth-easy-slider-mute-video-player-option/#post-1179100
The volume control or button is hidden, so you can’t use it but you can press the up / down arrows to increase to decrease the volume.
As for the videos where you can’t change the volume slider, this HTML5 video player is the WordPress built-in “mejs-mediaelement” and the text for the volume control is hidden, but it says this:
Utilisez les flèches haut/bas pour augmenter ou diminuer le volume.
Use the up / down arrows to increase or decrease the volume.
which is not much help if you can’t see it.Best regards,
Ismael
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