Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 12, 2020 at 2:05 am #1183716
    pabloj13

    Hello,

    I am trying to add a spotify social icon to my site. I have followed the directions to add a font pack from Fontello. However, every time I try to select the file, I get the referenced error. I have followed other threads with this issue, but have been unable to resolve my issue.

    Any suggestions?

    Thanks!
    John

    February 12, 2020 at 2:21 pm #1183885
    Rikard

    Hey John,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 12, 2020 at 8:19 pm #1183988
    pabloj13

    Posted in the private section, below.

    February 14, 2020 at 3:31 pm #1184516
    Victoria

    Hi pabloj13,

    https://share.getcloudapp.com/5zuyW6Y2 You need to have the PHP ZipArchive extension enabled on the server. Please contact your hosting provider for that.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    February 15, 2020 at 1:12 am #1184637
    pabloj13

    Hi Victoria – thank you so much for your help! I managed to get PHP ZipArchive enabled on the server. However, now I am facing a different issue… the font pack in installed with a single, Spotify logo. I have updated functions.php of the child theme to reference it, however it is always showing up as the wrong icon (a pencil).

    Any ideas for how to fix this? (I’ve pasted images of the fontello unicode and the updates I made to functions php to hook in the new icon in the private section, below).

    Thanks!

    February 15, 2020 at 8:16 pm #1184808
    Victoria

    Hi pabloj13,

    Please rename the file and reupload it, and in the font-family you’ll need to write the font file name without extension.

    Best regards,
    Victoria

    February 16, 2020 at 12:14 am #1184888
    pabloj13

    Worked perfectly! Thanks for all your help Victoria! :)

    Also – for anyone finding this and in need of help – you can enable PHP ZipArchive on GoDaddy using the directions here: https://www.godaddy.com/community/GoDaddy-Web-Hosting/ZipArchive-need-to-be-enable/td-p/7942

    February 16, 2020 at 6:34 am #1184936
    Rikard

    Hi,

    Great, I’m glad that Victoria could help you out and thanks for sharing the solution :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 16, 2020 at 5:39 pm #1184988
    pabloj13

    Hi Rikard,

    Please close. As always, thanks for the outstanding support!

    February 17, 2020 at 5:45 am #1185088
    Nikko

    Hi pabloj13,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Iconfont Manager Error "Couldn’t add the font because the server didn’t respond"’ is closed to new replies.