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  • February 11, 2020 at 9:34 am #1183364
    soltner

    Hello and good morning!
    Unfortunately I have a problem on many websites since Enfold 4.6:
    – I chose the first option at – Enfold theme options> Privacy & Cookies> Cookie Handling
    – Enfold theme options> Performance and disable compressing CSS and JS files
    – use a cache plugin (Comet Cache or WP Fastest Cache)

    Tried and tested everything possible, I noticed the following:
    – the problem apparently only exists with slow internet connections (G3), with WiFi and G4 it works, in order to simulate the connection speed, I switched to G3 on the iphone.
    – it apparently affects Google reCaptcha V3, reCaptcha V2 has at least just works with G3

    After many installations (> 20) affect me, I get a lot of feedback that the contact form is not working correctly, error message:
    Sorry, a problem occured trying to comunicate with Google reCaptcha API. You are currently not able to submit the contact form. Please try again later – reload the page and also check your internet connection.

    Reload the page does not bring anything :-( Please help, because if you deactivate Google recaptcha the spam emails are unbearable for some installations!

    Here I have activated google reCaptcha version V3 (de + it)! See private content – for the english Version V2, If you would like to use the contact form for test purposes, I have set the recipient address on my own.

    Thank you,
    Regards, Soltner

    February 18, 2020 at 2:55 am #1185493
    Ismael

    Hey soltner,

    Thank you for the inquiry.

    Are you able to send a message through the contact form when the spam protection is disabled? Disabling the spam protection is probably the only option in this case since we don’t really have any control how reCAPTCHA works internally. If you’re not receiving any spam mails, then it’s probably safe to just instead enable the simple captcha and install security plugins such as Wordfence or AIOWPSF to help protect the site from unwanted traffic.

    Best regards,
    Ismael

    February 18, 2020 at 10:15 am #1185572
    soltner

    Hi Ismael,

    Thanks for the feedback.
    Yes, without spam protection the contact form works without problems – then I will use the simple captcha …
    thank you, wish you a good day :-)

    Regards,
    Soltner

    February 19, 2020 at 1:39 pm #1186024
    Rikard

    Hi Soltner,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 19, 2020 at 1:41 pm #1186026
    soltner

    You can close the topic!
    Thanks,
    Soltner

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