-
Posts
-
I’ve several Enfold licenses and I’d never problems after updating the theme, but this last update causes wp-admin / wp-login.php problems. I can’t login to my dashboards anymore. As soon as I deactivate the Enfold theme, I’m able to login again. So this had to be a serious theme error. I’ve updated the theme via theme options and via ftp. Still no luck. The WordPress login screen appears over and over again. Deleting cookies, browser history doesn’t solve the problem. Add a new user wasn’t a solution either. Thank you!
Lara
Hey lara,
Can you tell us, does it give you an error when you update or something specific so we can be able to understand the error?
Best regards,
BasilisHi Basilis,
There where no problems before or during the last Enfold update. After logging out, I wasn’t able to login anymore. As I wrote above, the WP login screen appears over and over again, so I can’t login anymore. This happens also at another Enfold website. So I’m affraid the update other websites with your theme. I don’t have this problem with websites with another theme. I’ve sent all my login details. Were you able to login because you ask for an error? Once again: the problem is logging in. Seems error enough to me.
Hi laartje,
You can switch the theme via FTP, login to the dashboard and let us check.
Best regards,
VictoriaHi Victoria,
I appreciate your suggestion, but for an urgent question I’ve to wait 4 days to notice something of action from Enfolds side. Why should I switch themes on an active client site to wait again for days? I’ve sent 4 days ago my ftp data already because this was suggested by one of the Enfold team members on Themeforest. They suggested also to put Urgent in subject line. I know how to switch themes because I told this when describing the problem, but don’t you think it makes sense to change themes when you actually have time to check the site? You can do it yourself don’t you?
Hi,
Sorry for the late reply, I was able to login to your site by renaming your Enfold theme to enfold1 and braking it and forcing WordPress to load the default theme, I then renamed Enfold back and had no issues.
I carefully reviewed your site and believe that the issue was either the WP-Optimize plugin or the iThemes Security Pro plugin, something was not setting the login cookie correctly. I note that the Enfold Theme Options > Performance > JS & CSS file merging and compression was disabled.
I disabled your plugins and tested logging in on a couple of different browsers without issue.
Please try clearing your browser cache a few times and then login, if you still have problems logging in then try going to your homepage first and accept your site cookie then try logging in again.Best regards,
MikeThanks for looking at the problem mike. It seems to be as simple as first accepting the cookies on the site. You can then log in without problems. So it has nothing to do with the Ithemes Security or WP Optimize plugins. The merging of the js and css also has nothing to do with it. After the latest update from Enfold, the Enfold cookie alert ensures that you must first accept the cookies before you can log in. I tested this on the other sites. This was not necessary before the last update from Enfold. So the problem is Enfolds cookie notification. I am happy that my customers and I can log in again. Perhaps it is useful to mention this as a note for people who still have to update. Thank you very much for the help.
Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
Mike
- The topic ‘URGENT: wp-admin / wp-login.php problems after update theme’ is closed to new replies.