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Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 3, 2020 at 2:09 pm #1180922
    I-Visio

    Hi,

    With this snippet : add_theme_support( 'avia_custom_shop_page' ); I have access to the Avia Builder in my shop page, but my problem is :

    When I put for example the element : “product slider”, I choose which category I want to display, but when I look at my shop page, there is an error message that tells me that there is no product in my category, however I got at least 20 products in it

    Could you help me ?

    February 3, 2020 at 9:13 pm #1181047
    Victoria

    Hey I-Visio,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 4, 2020 at 11:41 am #1181223
    I-Visio

    Hi Victoria,

    We’ve set up an admin access for you.

    Thanks

    February 4, 2020 at 5:52 pm #1181405
    Victoria

    Hi I-Visio,

    Best regards,
    Victoria

    February 4, 2020 at 5:56 pm #1181411
    I-Visio

    Hi,

    Thanks for taking the time to answer

    February 6, 2020 at 11:19 am #1181992
    I-Visio

    Hi,

    Do you have any news about this issue ?

    Thanks

    February 7, 2020 at 11:17 am #1182272
    I-Visio

    Hy,
    Can you give us a feedback, even if you have to fix a bug in the theme in a next update.
    Thanks

    February 7, 2020 at 9:01 pm #1182396
    Basilis

    Hi,

    We are working on those fixes, most probably we will do take care of it yes.

    Best regards,
    Basilis

    February 10, 2020 at 10:15 pm #1183290
    I-Visio

    Hi, still any news ?
    Thanks

    February 11, 2020 at 10:22 pm #1183686
    I-Visio

    Hi again,
    Can you tell us if we had made a miss set up of the page or if there is a bug that you’ll fix in a next update?
    The last update (4.7.3) doesn’t solve our problem.

    Thanks

    February 13, 2020 at 7:13 am #1184058
    Ismael

    Hi,

    Thank you for the update.

    We can’t really tell yet why the products don’t display in the grid. We’ll have to debug the issue further. Please post the S/FTP details in the private field so that we can access the files. For the meantime, try to disable the plugins temporarily except for the shop plugin.

    Best regards,
    Ismael

    February 13, 2020 at 10:47 am #1184096
    I-Visio

    Hi,
    Hi, We encounter the same problème with another website (a dev version that we use to test theme and plugin, and witch can “crash”).
    For now, i deactivated all the extension (except WC) and the problem still exist.
    We gave you the access to the admin website and can give you the FTP access.

    The shop page is now setup without any custom layout and displays products.
    We have created another page with the product slider WC extension (via the submenu of “boutique” in the main menu) and it still doesn’t work.

    Thanks

    February 17, 2020 at 3:06 am #1185049
    Ismael

    Hi,

    Thank you for following up.

    We added the following filter in the functions.php file to fix the issue temporarily.

    add_filter('avia_product_slide_query', function($query, $params, $ordering_args) {
	unset($query['tax_query'][0]);
	return $query;
}, 10, 3);

    For some reason, the tax_query parameter contains a product visibility taxonomy and the term inside it doesn’t seem to exists causing an invalid query.

    Best regards,
    Ismael

    February 17, 2020 at 1:39 pm #1185208
    I-Visio

    Hi Ismael,

    It works.
    Is it something that’s will be fix in a next update ?
    Thanks.

    February 18, 2020 at 5:37 am #1185541
    Ismael

    Hi,

    Glad it’s working.

    We can’t really reproduce the issue on our end, so this is probably unique in your installation. Unfortunately, we are not sure what’s adding the product visibility in the taxonomy query of the product slider element. Please keep the snippet for now.

    Thank you for your patience.

    Best regards,
    Ismael

    February 19, 2020 at 6:39 pm #1186140
    I-Visio

    Hi Ismael,

    We have made some test on another Website (with the same host provider) and we encounter the same result.

    With this snippet : add_theme_support( ‘avia_custom_shop_page’ ); and without the filter in the functions.php file, we can use WooCommerce Shortcodes. That’s something who works fine for now.

    Thanks again

    February 21, 2020 at 2:51 am #1186592
    Ismael

    Hi,

    Thank you for the info. We’ll keep the thread open in case anything comes up.

    Have a nice day.

    Best regards,
    Ismael

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