Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 31, 2020 at 11:18 am #1180219
    Denti

    Hi there,

    unfortunately the sound turned off of my slideshows video since I´ve done the update today. I´ve changed the
    ‘video_mute’ => false,
    ‘video_loop’ => true,
    in the sections.php as you can see on the screenshot attached, but nothing changed.

    Please let me know, what I could do to turn the sound on again.

    Another issueI have is with the cookie bar. The cookie bar reloads with every page again and again and does not disappear after accepting the cookies.
    What is wrong with settings?

    Thanks!

    • This topic was modified 4 years, 9 months ago by Denti.
    February 4, 2020 at 7:13 am #1181176
    Ismael

    Hey Denti,

    Thank you for the inquiry.

    Where did you place the video? We can’t find it anywhere in the home page. Please provide a link to the actual page containing the section with the background video. Also, note that by enabling the audio, the video will not be allowed to play automatically on page load.

    Best regards,
    Ismael

    February 4, 2020 at 8:14 am #1181186
    Denti
    This reply has been marked as private.
    February 4, 2020 at 11:39 am #1181222
    Ismael

    Hi,

    Thank you for the update.

    The autoplay option in the video slide is not disabled when we check. Please note that the audio will be automatically disabled if the autoplay option is not deactivated. Videos must be muted in order for them to autoplay on page load and as we mentioned previously, enabling the audio will in turn deactivate autoplay because of the browsers’ latest autoplay policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

    February 4, 2020 at 7:45 pm #1181482
    Denti
    This reply has been marked as private.
    February 4, 2020 at 8:58 pm #1181526
    Jordan Shannon

    Hi,

    Are you running the latest version of Enfold?

    Best regards,
    Jordan Shannon

    February 4, 2020 at 9:29 pm #1181548
    Denti
    This reply has been marked as private.
    February 9, 2020 at 2:42 am #1182675
    Ismael

    Hi,

    Sorry for the delay. We got locked out of the dashboard because of WordFence. Please disable the plugin temporarily and if possible, please open a new thread/ticket so that we can close this one.

    You are temporarily locked out
    You have been temporarily locked out of this system. This means that you will not be able to log in for a while
    Generated by Wordfence at Sun, 9 Feb 2020 0:40:41 GMT.
    Your computer’s time: Sun, 09 Feb 2020 00:40:41 GMT.

    Best regards,
    Ismael

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