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January 30, 2020 at 10:56 pm #1180097
Daniel Labbato
GuestPlease Help! I bought Envato in 2016 but now my log in does not work, However the main problem is I was working on my Serene-Vista.com site using my wordpress admin and the site pages started to not load. then I got this email from word press:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Enfold.
First, visit your website (https://www.serene-vista.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.serene-vista.com/wp-admin/post.php?post=183&action=edit&message=1) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Enfold (version 3.8)
Current plugin: (version )
PHP version 7.2.24
Error Details
=============
An error of type E_ERROR was caused in line 489 of the file /home/danchrist/serene-vista.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php. Error message: Uncaught Error: Cannot use string offset as an array in /home/danchrist/serene-vista.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489
Stack trace:
#0 /home/danchrist/serene-vista.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array)
#1 /home/danchrist/serene-vista.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(397): aviaShortcodeTemplate->prepare_editor_element()
#2 /home/danchrist/serene-vista.com/wp-includes/class-wp-hook.php(288): AviaBuilder->js_template_editor_elements(”)
#3 /home/danchrist/serene-vista.com/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)
#4 /home/danchrist/serene-vista.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/danchrist/serene-vista.com/wp-includes/media-template.php(1455): do_action(‘print_media_tem…’January 31, 2020 at 3:55 pm #1180286Hey Daniel,
Thanks for contacting us!
You are currently using a very old version of Enfold which is not compatible with your PHP and WordPress versions. Updating Enfold to the latest version 4.7.2 would solve the issue – https://kriesi.at/documentation/enfold/theme-update/
Only way to access updated theme files is to have an access to your ThemeForest account so please contact Envato support and recover your account. Then you can generate a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to receive auto updates in WordPress dashboard. You can also register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads whenever you have a question or an issue.
I hope that helps! Let us know if you have any other questions!
Best regards,
Yigit -
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