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  • January 29, 2020 at 7:00 pm #1179517
    tornadomktg

    There’s an issue where when I save an update, the page doesn’t update. I’ve cleared the cache. What else can I do??

    • This topic was modified 4 years, 8 months ago by tornadomktg.
    January 31, 2020 at 4:26 am #1180143
    Ismael

    Hey Adrianne,

    Thank you for the inquiry.

    Did you enable WP Engine’s server cache? Do you see the update after a while, say 15 mins?

    // https://wpengine.com/support/cache/

    We can’t reproduce the issue on a newly created portfolio item. Is it only happening in the portfolio page above? (see private field)

    Best regards,
    Ismael

    February 3, 2020 at 5:55 pm #1181004
    tornadomktg

    No, it’s happening on all the portfolio items. I turned off CDN. Had WP Engine clear the cache… still have major issues.

    On this page:
    https://ecistagingsite.wpengine.com/it-services/computer-technical-support/
    It won’t let the 1/3 “sit” next to the 2/3 column – I’ve tried it both with and without the Color Section in the background.

    February 4, 2020 at 12:28 pm #1181245
    Ismael

    Hi,

    Thank you for the info.

    We can reproduce the issue, but we are not really sure what’s causing it. It seems to work fine on the new portfolio item that we created above. Did you test it?

    Best regards,
    Ismael

    February 4, 2020 at 7:18 pm #1181464
    tornadomktg

    Yes, I guess we can re-create the portfolio items. The Enfold theme won’t update from 4.7.1 to 4.7.2. Before I do the work to recreate the portfolio items, do you think the errors could be related to the theme not updating?

    February 4, 2020 at 7:41 pm #1181477
    tornadomktg

    Oh, and now we have de-activated all plugins and cannot re-activate any of them. HELP!

    February 4, 2020 at 7:55 pm #1181492
    tornadomktg

    I deleted Enfold and re-added and for now, it seems to be working. Fingers crossed!

    February 4, 2020 at 9:11 pm #1181536
    Jordan Shannon

    Hi,

    Please keep us updated.

    Best regards,
    Jordan Shannon

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