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  • #1170799

    Title says it all. i tryed to add something like loop=’false’ with help of the debug mode, but it seems to have no effekt. How do i disable the looping feature for the builder element? Note: I have some other videos that should be looped, so there must be an option to decide for each video seperatly.

    Is this possible or do i have to use the codeblock and the wordpress video embed function?

    Kind regards
    Patrick

    #1171208

    Hey j0schi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #1171937

    Hi Basilis,

    this is a general problem with every installation… It is a lot of work to install a testinstallation for every problem. Please understand, that with the new gdpr i cant give you access to any live page. I will post additional details into the private content field. There you can see a page using the builder Video element. The video runs in an endless loop once started without an option to disable this.
    However, this problem does not occur with the default vedeo player from wordpress when i insert the media files with them. so maybe we will just use this, as it looks pretty much the same.
    Kind regards
    Patrick

    • This reply was modified 4 years, 10 months ago by j0schi.
    #1172307

    Hi,

    What GDPR has to do with support?

    Best regards,
    Basilis

    #1172363
    This reply has been marked as private.
    #1172981

    Hi,

    Check the latest update we have published with version 4.7 of Enfold.
    It should include enough updates to the video player, let us know if the issue is been fixed.

    Best regards,
    Basilis

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