Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 5, 2020 at 6:12 am #1170427
    travisprindle

    I’m not sure what exactly happened – but my style builder is just hanging with the circle animation and not progressing any further. When I revert my page back to an old version it loads, but with the new edits it does not.

    January 5, 2020 at 7:34 pm #1170507
    Victoria

    Hey travisprindle,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 5, 2020 at 12:25 am #1181589
    travisprindle
    This reply has been marked as private.
    February 5, 2020 at 1:28 pm #1181750
    Rikard

    Hi,

    Thanks for the login details. So the problem is that the Layout Builder gets stuck? If so then how and where can we reproduce the problem? I tried opening one of your pages and the Layout Builder is loading fine when doing that.

    Best regards,
    Rikard

    February 5, 2020 at 2:53 pm #1181784
    travisprindle

    Hey Rikard,

    Specifically the homepage is not loading – I thought I had another page doing the same thing, but I checked all the others and they’re good.

    February 7, 2020 at 10:27 am #1182264
    Rikard

    Hi,

    Thanks for the update. I see the same problem on my end, you are getting a 406 error on the admin-ajax.php WordPress file. Could you try to enable debug mode, then move all the shortcodes to a new page to see if that helps please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    May 15, 2020 at 4:15 am #1213096
    travisprindle

    Hi Rikard,

    Sorry for the delayed reply. I’ve tried the steps you’ve suggested and it is still not loading properly.

    Any suggestions?

    Thank you

    May 16, 2020 at 5:31 am #1213500
    travisprindle

    Hey Rikard,

    I fixed it, I just rolled the page back to a revision that actually loaded in the style builder and left it there. I’ll make some changes from there and make note of what- if anything- breaks the site now.

    Thanks.

    May 16, 2020 at 11:17 am #1213533
    Rikard

    Hi,

    Thanks for the update. We’ll leave this thread open in case you should run into any more problems.

    Best regards,
    Rikard

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