Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 2, 2020 at 8:21 pm #1169198
    jaderbass

    Hello support team,

    I use the Enfold theme and have integrated Google Maps on my homepage so that the user should first click to load GM.

    However, the English message always appears on the page: “Maps were disabled by the visitor on this site. Click to open the map in a new window.” If I set the dropdown list to “Open Google Maps only in a new window” in the settings for Google Maps under “Conditional loading”, the message appears in German. Clicking the button will always open Google maps in a new window. What do I have to set so that Google Maps is loaded on my homepage instead of the hint button?

    Thanks in advance.
    Jörg

    January 3, 2020 at 5:56 pm #1170057
    Victoria

    Hey Jörg,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 3, 2020 at 6:47 pm #1170094
    jaderbass

    Hey Victoria,

    I have to enter an email address to create an account. Which email address should I use for this?

    Best regards,
    Jörg

    January 3, 2020 at 7:09 pm #1170103
    Victoria

    Hi Jörg,

    You can use any email, just share the credentials here in private.

    Best regards,
    Victoria

    January 3, 2020 at 7:15 pm #1170104
    jaderbass

    Hey Victorie,
    see Private Content.
    Best regards,
    Jörg

    January 4, 2020 at 7:04 pm #1170314
    Victoria

    Hi Jörg,

    Best regards,
    Victoria

    February 11, 2020 at 12:21 am #1183306
    HSNYLDZ

    Hi Support Team,

    I have the same issue and couldn’t solve it, unfortunately. I tried all the methods written in the forum but still, the maps problem is existing.
    Could you also please help me to solve the same issue?

    Thank you in advance!

    Hasan

    February 11, 2020 at 3:19 pm #1183534
    Victoria

    Hi Hasan,

    https://share.getcloudapp.com/Jru7xQ8e When you have this option selected, you need to give a user the opportunity to accept cookies.

    Here are the docs for you:

    Privacy & Cookies

    Best regards,
    Victoria

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