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I am using the Audio Player, but it can’t seem to see the files in the Media Library. I have copied some audio files into the Media Library. They are visible if I open the Media Library, and I have confirmed in cPanel they are in the correct folder. But when I use the Audio Player and click on “Add/Edit Audio Files”, then “Add to Audio Playlist”, it can’t find the files. And I can see some files that don’t appear to be in the Media Library. Does the Audio Player look in a different folder(s)
Hey Ebonknox,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Ebonknox,
Thanks for providing the admin access.
I created a test page with audio player and I was able to see and add the audio files.
You can see the screenshot and test page in private content.Best regards,
NikkoOK, I see that. So how is that different from the page I set up http://www.rhema.cc/replay/
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