support for the theme - Support | Kriesi.at

Viewing 23 posts - 1 through 23 (of 23 total)

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December 15, 2019 at 12:08 am #1165956

Bogdan
Guest

I bought a theme on the site
https://themeforest.net

I have an Item Purchase Code

I have a problem in one language (Ukrainian)
the editor is not working properly

Please look
https://drive.google.com/file/d/16uuczPSgmjnJvA2YIsU6ZuNT_q0N15JS/view?usp=drivesdk
https://drive.google.com/file/d/1pRPdUkzbrgZ_pzrc5k3JDKoMVPtKSHAl/view?usp=drivesdk

this is a problem only in Ukrainian
site url http://leogrand.com.ua/

Thank you very much for your help
:

December 15, 2019 at 6:10 am #1166015

Rikard
Keymaster

Hey Bogdan,

Please register on the support forum, then open a new thread and include admin login details to your site so that we can have a closer look.

Best regards,
Rikard

December 15, 2019 at 8:19 pm #1166133
Bogdan
Guest
Hello

I can show the archive with the theme and Purchase Code
I really bought your theme on the site https://themeforest.net
But i can’t register in the support forum

I really need quick support
Because I can’t handle the problem myself

This issue with the editor is only visible on the Ukrainian version of the site
on others (English / Polish / Russian) all is well

Thank you very much!!!!!!!!
- This reply was modified 5 years, 6 months ago by Vinay. Reason: Moved purchase code to private
December 16, 2019 at 1:49 pm #1166374

Yigit
Keymaster

Hi,

You are currently not using the latest version of the theme. Please firstly update Enfold to the latest version 4.6.3.1 via FTP – https://kriesi.at/documentation/enfold/theme-update/

If that does not help, please post your purchase code here so we can reset your forum account :)

Cheers!
Yigit

December 16, 2019 at 2:28 pm #1166399

Bogdan
Guest

This reply has been marked as private.

December 18, 2019 at 5:37 pm #1167399

Bogdan
Guest

This reply has been marked as private.

December 20, 2019 at 2:30 pm #1168129

Yigit
Keymaster

Hey,

Issue seems to be related to plugins/sitepress-multilingual-cms/vendor/wpml/page-builders-gutenberg/src/reusable-blocks/class-integration.php file. I tried updating Enfold to the latest beta version but that did not help either.

I noticed there is one older version of WPML and 3 Enfold themes installed in total. Please delete older versions and leave only latest versions of plugin and our theme.

Also, have you tried contacting WPML team? :)

Best regards,
Yigit

December 20, 2019 at 3:01 pm #1168145

Bogdan
Guest

Hello
I removed old version (WPML / Enfold)

No did i try to contact wpml
all languages work correctly except Ukrainian

Thanks

December 20, 2019 at 3:13 pm #1168150

Yigit
Keymaster

Hi,

I am seeing two critical errors in site health page. Attached a screenshot and a link in private content field below.

Could you please contact your hosting provider and ask them to check those issues which might help? :)

Best regards,
Yigit

December 20, 2019 at 3:51 pm #1168178

Bogdan
Guest

I wrote to support of my hosting
As soon as I get an answer from them, I’ll get back to you

Thank you

December 20, 2019 at 4:14 pm #1168190

Bogdan
Guest

This reply has been marked as private.

December 24, 2019 at 7:27 pm #1168963

Victoria
Inactive Moderator

Hi Bogdan,

Which page can we see the issue on? I cannot seem to find it.

Best regards,
Victoria

December 26, 2019 at 11:03 am #1169020

Bogdan
Guest

Hello

I have a problem in one language (Ukrainian)
the editor is not working properly

Please look
https://drive.google.com/file/d/16uuczPSgmjnJvA2YIsU6ZuNT_q0N15JS/view?usp=drivesdk
https://drive.google.com/file/d/1pRPdUkzbrgZ_pzrc5k3JDKoMVPtKSHAl/view?usp=drivesdk

https://leogrand.com.ua/apartments/hrushevskoho-9/
https://leogrand.com.ua/apartments/kopernyka-46/
https://leogrand.com.ua/apartments/chajkovskogo-26/
https://leogrand.com.ua/apartments/ohienka-17/
https://leogrand.com.ua/apartments/nasupna-9/
https://leogrand.com.ua/apartments/drogobycha-4-1/
https://leogrand.com.ua/apartments/drogobycha-4/
https://leogrand.com.ua/apartments/doroshenka17/
https://leogrand.com.ua/apartments/doroshenka-1/
https://leogrand.com.ua/apartments/stavropigiyska7/
https://leogrand.com.ua/apartments/serbskaya9/
https://leogrand.com.ua/apartments/kulisha36v/
https://leogrand.com.ua/apartments/virmenska-30/
https://leogrand.com.ua/apartments/kniaziaromana12/
https://leogrand.com.ua/apartments/udatnogo4/
https://leogrand.com.ua/apartments/teodora-3-4k/
https://leogrand.com.ua/apartments/zolota/
https://leogrand.com.ua/apartments/prospekt-svobody-1-3/
https://leogrand.com.ua/apartments/ohienka-17-6/
https://leogrand.com.ua/apartments/prospekt-svobody-6-8/
https://leogrand.com.ua/apartments/saksahanskoho/
https://leogrand.com.ua/apartments/lesi-ukrayinky-17/
https://leogrand.com.ua/apartments/knyazya-romana-7/
https://leogrand.com.ua/apartments/ivana-franka-14/
https://leogrand.com.ua/apartments/doroshenka-57/
https://leogrand.com.ua/apartments/pl-rynok-27/
https://leogrand.com.ua/apartments/tsehova-1-18/
https://leogrand.com.ua/apartments/lesi-ukrayinky-37/
https://leogrand.com.ua/apartments/kulisha-27/
https://leogrand.com.ua/apartments/ivana-franka-21/
https://leogrand.com.ua/apartments/hrushevskoho-9/
https://leogrand.com.ua/apartments/virmenska-2/
https://leogrand.com.ua/apartments/kostyushka-22/
https://leogrand.com.ua/apartments/doroshenka-34/
https://leogrand.com.ua/apartments/ak-lulku-4/

Thank you

December 29, 2019 at 2:39 pm #1169071

Mike
Moderator

Hi,
Did you try disabling the plugin “WooCommerce Blocks” to see if this is causing the error as @Yigit thought?
If this works then you could also try updating it to the latest version.

Best regards,
Mike

December 30, 2019 at 11:14 am #1169080

Bogdan
Guest

Hello
I disabled the (WooCommerce Blocks) plugin but it didn’t help
also i updated it and it didn’t help

In previous messages, your support team pointed to these errors
https://prnt.sc/qdk9tm
https://leogrand.com.ua/wp-admin/site-health.php
my hosting provider asks server name and port
to find out if it is not blocked on the hosting

Can you tell which server and port are running the block editor?

In the first messages I gave you full access to the site and hosting
You can try anything to help me with this issue

December 30, 2019 at 12:55 pm #1169083

Mike
Moderator

Hi,
Sorry I’m not sure why your hosting provider asks the server name and port, as this is your server and port. There is no part of the theme running on our server?
For your cURL error I see that you are using the Really Simple SSL plugin and they have this post explaining how to solve the cURL error cURL is a part of the PHP install and it is suggested to update the PHP version and change the “timeout” or check your mod_security module and firewall which may be blocking the cURL request. This must be done by your hosting provider.

Best regards,
Mike

December 30, 2019 at 4:56 pm #1169088

Bogdan
Guest

This reply has been marked as private.

January 2, 2020 at 1:59 pm #1169097

Mike
Moderator

Hi,
Thanks for the login but I didn’t find any helpful info in your server logs and your settings look fine. As you pointed out this seems to only occur in the Ukrainian language.
The shortcode structure is broken as shown in your screenshots:
https://drive.google.com/file/d/16uuczPSgmjnJvA2YIsU6ZuNT_q0N15JS/view?usp=drivesdk
https://drive.google.com/file/d/1pRPdUkzbrgZ_pzrc5k3JDKoMVPtKSHAl/view?usp=drivesdk

and the auto repair function in the parser is not correcting.
Typically this kind of shortcode error is due to incorrect html code in element fields, but in your case it seems to have occurred during the translation. For example you can see this error:

where the e=''][/av_heading] was duplicated. Have you asked WPML if they have seen similar issues with the Ukrainian language?
Have you tried deleting the Ukrainian pages and re-translating with your other plugins disabled?

Best regards,
Mike

January 2, 2020 at 2:17 pm #1169101

Bogdan
Guest

Hello

The site worked correctly (all languages)
I transferred this site to another hosting
there are no errors importing the database

as soon as I migrated to current hosting – (pages in Ukrainian stopped showing correctly)

I did not contact support WPML

Thank you

January 2, 2020 at 2:47 pm #1169104

Bogdan
Guest

I tried
copied the page template in English and save it to Ukrainian
replaced the English-language blocks with Ukrainian ones

saved and errors reappeared

Please look small video

Thanks

January 2, 2020 at 3:48 pm #1169110

Bogdan
Guest

also I tried to redo the blocks manually

recycle when off WPML

January 2, 2020 at 6:02 pm #1169185

Bogdan
Guest

This reply has been marked as private.

January 3, 2020 at 2:07 pm #1169305

Mike
Moderator

Hi,
Thank you for the feedback, in this video (#post-1169104): https://www.screencast.com/t/dQblKzer where you use the template to create the page and it shows broken shortcode error:

this means that the template contains the error and can not be used without spreading the error to every new page.
Then later in the video you used an English template that didn’t seem to contain the error, but you dragged elements from the broken template into the working area:

I recommend trying to create a new Ukrainian translation page from the English page with the duplication function

In this video (#post-1169110): https://www.screencast.com/t/4OIW3M7VWxa were the page has a shortcode error and you add a new block and remove the old block that “looks” like it contains the error, this typically doesn’t work because were you “see” an error is usually after where an error really occurs. Sometimes the auto-repair function in the parser can repair a page if the error is not too bad, but when it can’t, such as in your case, you will need to delete the page and create a new one, without templates and copied shortcode.

In this post (#post-1169101) you provided some new information, you said all pages and languages were working correctly before you moved your site to a new host, then this error started showing.
So this is a very good info, do you still have a backup from the old server before the move? How did you move the site? Can you create a testing sub-domain and try using your backup to recreate your site?

Best regards,
Mike
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