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  • November 25, 2019 at 10:05 pm #1160053
    Joscha
    Guest

    Hi there,
    a new client’s website is broken since the PHP Version of the server got bumped to 7.4 from 5.6, he’s using the Enfold Theme (3.0) I’m pretty sure the client cannot provide the necessary tokens for the update, and i cannot check as the backend is partly rendered useless after the PHP update.

    Is there any other way to prove the theme was bought and then receive an update for Enfold which works with the PHP Version i mentioned?

    Thanks in advance.
    J.

    November 26, 2019 at 10:59 am #1160246
    Yigit

    Hey,

    Thanks for contacting us!

    You are currently using a very old version of Enfold which is not compatible with PHP version you are using. Updating the theme to the latest version would fix the issue.

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

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