Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 25, 2019 at 11:36 am #1159792
    anielk

    Hi,
    I’m trying to upgrade from version 3.1.3 tot version 4.6.3.1 but when I do this via FTP and refresh the website I get a critical error
    what are the steps to upgrade?
    Please help.
    thank you

    Regards,

    Aniel

    November 26, 2019 at 6:40 am #1160205
    Rikard

    Hey anielk,

    What is the exact error you are getting? Did you try to upgrade the PHP version to 7.1 or higher after the update?

    Best regards,
    Rikard

    December 9, 2019 at 12:19 pm #1164016
    anielk

    Hi sorry for my late reply, I was waiting for an e-mail:

    this is what I have done for now.

    the site works with this settings
    Your current Parent Theme (Enfold) Version Number is 3.1.3
    PHP 5.6
    when swithing to PHP 7.0 the site goes blank.

    I uploade the child-theme because they had made everything in the parent theme.
    via de child-theme I imported the theme settings this looked good, but I still was missing colors settings.
    so I changed back to the parent-theme and exported the settings I got a *.txt file.
    changed back to the child-theme and imported the settings form the txt file. now the website is back like it should be.

    ok but now I need to update the theme.
    I uploaded via FTP the new theme over the old one.

    refreshed the site.
    message:

    Er heeft zich een kritische fout voorgedaan op je website.

    Lees meer over probleemoplossing in WordPress. (information of the link) https://wordpress.org/support/article/debugging-in-wordpress/

    changed the php version to 7.0
    still same error message

    changed to thisdefine( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG’, false );

    and got this message:

    Fatal error: Cannot redeclare av_upcoming_events_fallback() (previously declared in /home/plexie1q/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/events_upcoming.php:15) in /home/plexie1q/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php on line 10

    December 9, 2019 at 12:49 pm #1164025
    anielk

    second question: where do I find the new plugins?
    I downloaded the complete file from themefortest, But after unzipping it, I can’t find the plugin folder to update it.

    thanks

    December 9, 2019 at 4:06 pm #1164059
    Yigit

    Hi,

    Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update the theme via FTP. From the error code it seems like theme folders are merged and not replaced. You can alternatively delete the theme and re-install to make sure all files are overwritten.

    If you would like us to update the theme for you, please post FTP and WP admin logins here privately :)

    Regards,
    Yigit

    December 9, 2019 at 4:58 pm #1164079
    anielk

    thanks it did work!

    December 9, 2019 at 5:05 pm #1164085
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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  • The topic ‘how to upgrade from version 3.1.3 (php 5.6) to version 4.6.3.1’ is closed to new replies.