Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 23, 2019 at 8:25 pm #1159504
    Pamela Myhre
    Guest

    Hi, We’ve purchased your Enfold theme and extended support (License Code #da29b797-5bd0-477d-908c-04634786d5b5) through themeforest.net but can’t log in to the Support portal. Tried the “Lost Password” link but we’re not receiving the email? Perhaps it’s being sent to the email of a former employee? Can you please reset the account access email? I’ve provided the correct account email address below in the Private Content area. Thanks! Pamela

    November 24, 2019 at 7:51 pm #1159641
    Victoria

    Hey Pamela Myhre,

    Did you register with this key or the other employee did? What is the previous username, do you know?

    You can register the new account here

    Register

    Best regards,
    Victoria

    November 25, 2019 at 8:20 pm #1160020
    Pamela Myhre
    Guest

    A previous employee must have used their email. Don’t know their username. The purchased theme license is where it should be, in Icon Design’s account under my username, pamelamyhre. This is the purchase code for the theme: da29b797-5bd0-477d-908c-04634786d5b5 I purchased the extended support using the same account (pamelamyhre). Help? Thanks!

    November 26, 2019 at 11:01 am #1160250
    Yigit

    Hi,

    Thanks for contacting us!

    We have reset your email. Please request a new password and let us know if you need further assistance :)

    Best regards,
    Yigit

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