Problems with registering a new account - Support | Kriesi.at

Tagged: account, chrome, cookies, enfold, javascript, safari

Viewing 14 posts - 1 through 14 (of 14 total)

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November 15, 2019 at 6:57 pm #1157260
cristinagrafik
Participant
as soon as I try to register a new account on earthmotherporject.com – both with the safari browser that looks like I have to enable javascript and cookies, but I’ve already checked – both browsers are activated – what can it depend on?

*I attach photo of the problem

problem photo
- This topic was modified 5 years, 1 month ago by cristinagrafik.
November 15, 2019 at 7:03 pm #1157263

cristinagrafik
Participant

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November 19, 2019 at 6:15 am #1158033
Ismael
Moderator
Hi,

Thank you for the update.

Did you enable Varnish cache in your installation? According to the following thread, Varnish cache filters out cookies that are required for user login and registration.

// https://wordpress.stackexchange.com/questions/166181/cant-log-in-error-cookies-are-blocked-or-not-supported-by-your-browser-you

You can try the suggested snippet in the wp-config.php file to fix the issue.
```
 define('COOKIE_DOMAIN', $_SERVER['HTTP_HOST'] );
```
Best regards,
Ismael
December 19, 2019 at 5:10 pm #1167833

cristinagrafik
Participant

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December 21, 2019 at 3:11 am #1168368

cristinagrafik
Participant

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December 21, 2019 at 3:56 am #1168373

Ismael
Moderator

Hi,

Thank you for the update.

Have you tried setting the Enfold > Privacy & Cookies > Default Cookie Behavior to the first option? It might not be directly related to the issue, but it will automatically store the required cookie for many services in the site.

You should also ask the plugin author for additional assistance because we are not familiar with their plugin. Any insights from them would help.

Is it working properly when a default theme is activated?

Best regards,
Ismael

December 21, 2019 at 8:08 pm #1168508

cristinagrafik
Participant

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December 21, 2019 at 8:58 pm #1168512

cristinagrafik
Participant

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December 21, 2019 at 8:58 pm #1168513

cristinagrafik
Participant

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December 25, 2019 at 6:28 am #1169004

Ismael
Moderator

Hi,

Is it working properly when the Varnish plugin is disabled? Unfortunately, we are not really sure what’s causing that issue, so additional info from the plugin developers will really help. Please try to contact them when you have the time.

Thank you for your patience.

Best regards,
Ismael

January 10, 2020 at 1:41 pm #1172154

cristinagrafik
Participant

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January 10, 2020 at 2:21 pm #1172164

Yigit
Keymaster

Hi!

I am pretty sure Ismael meant plugin authors/developers. I logged into your site to check which plugin it is but could not find “Varnish plugin”. Is it this one – https://www.varnish-software.com/wiki/content/tutorials/wordpress/index.html? If so, you can contact plugin authors here – https://www.varnish-software.com/contact-us/

Cheers!
Yigit

January 10, 2020 at 5:22 pm #1172263

cristinagrafik
Participant

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January 10, 2020 at 7:18 pm #1172292

Yigit
Keymaster

Hi Cristina,

Glad it is fixed! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
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