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  • November 15, 2019 at 2:37 am #1157035
    Red Rubber Media

    Starting a new thread as instructed. The links to our social icons are broken. The fonts are not parsing correctly. We tried disabling all caching but that did not help. The font file is exactly where it need to be. Thoughts?
    https://www.HerkimerDiamondRings.com

    I’ve provided a login for you guys in the private content.

    November 15, 2019 at 9:39 pm #1157316
    Victoria

    Hey Diana,

    I cannot login, I am asked for the authentication code.

    Best regards,
    Victoria

    November 16, 2019 at 12:51 am #1157376
    Red Rubber Media

    Sorry ’bout that. 2-factor enabled. See codes in the private content.

    November 19, 2019 at 8:53 pm #1158275
    Red Rubber Media

    Anyone have a chance to look at this?

    November 19, 2019 at 10:02 pm #1158287
    Basilis

    Hi,

    Do you have a CDN into use?

    Best regards,
    Basilis

    November 20, 2019 at 3:02 am #1158332
    Red Rubber Media

    We do. Through Cloudflare. But it’s not different than the CDN that we are using on all of our other sites with Enfold.

    November 24, 2019 at 5:48 pm #1159618
    Mike

    Hi,
    Sorry for the late reply, I see that your error is:

    OTS parsing error: incorrect file size in WOFF header
OTS parsing error: fpgm: table overruns end of file
Failed to decode downloaded font

    affected files are:

    /enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff
/wp-content/plugins/instagram-feed/js/sb-instagram.min.js?ver=2.1.2
https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js

    possible solution:

    Turned out this was caused by a problem with FTP. The file was uploaded as text (ASCII) instead of binary, which corrupted the file. I simply changed my FTP software to binary, re-uploaded the font files, and then it all worked.

    after trying this I also recommend clearing your local cache, server cache, & cdn cache, otherwise the same files will be served.
    I also see that you are loading for Load jQuery in your footer from the theme settings, you may find this will cause you issues and you are also minifying via Enfold Theme Options > Performance > JS & CSS file merging and compression and WP Rocket, minifying on top of minifying often causes unexpected results.

    Best regards,
    Mike

    November 25, 2019 at 9:56 pm #1160051
    Red Rubber Media

    Ah! Had no idea about the minification settings and not sure and not sure how they got that way. Maybe client fiddled with something. But thank you with regards to the upload. Re-uploaded the font files in binary and everything came back online.

    Thanks much!

    November 26, 2019 at 12:03 pm #1160273
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Social Icon Links Broken – Font Parsing Error’ is closed to new replies.