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  • November 15, 2019 at 2:30 am #1157033
    Nathan

    Hello

    The page I’m working on is

    Woman’s Intake Form

    When clients are filling it out on their phone they are expressing that it is not going through

    How do I fix that?

    Thank you

    November 18, 2019 at 11:37 pm #1157977
    Basilis

    Hey Nathan,

    How can we test this? Do we have to fill all those form fields? :P

    Best regards,
    Basilis

    November 18, 2019 at 11:41 pm #1157978
    Nathan

    when people are filling this out for my service on their phones

    for some reason I’m not getting it in my inbox and then they have to start all over again which is embarrassing

    could you please try and fill it out (just just a letter in each field) on a phone and share what you are noticing on your end?

    thank you for support in responding

    November 24, 2019 at 3:27 am #1159539
    Mike

    Hi,
    Sorry for the late reply, I tried your form on my Android phone but it didn’t send but unfortunately I was not able to capture any error codes, so I tried again on my desktop emulating a mobile device, but then it worked.

    Best regards,
    Mike

    November 25, 2019 at 1:48 am #1159739
    Nathan

    Hi Mike

    Does that mean if someone uses their phone to fill out the form it will work now?

    November 25, 2019 at 12:03 pm #1159805
    Mike

    Hi,
    Unfortunately, I didn’t find this to be true. Please try removing all required field checks from your form, so that all fields could be empty to see if that will allow it to be sent via the phone.
    If so, then try adding the basic “not empty” check back to a few at a time, perhaps the error occurs after “X” number of fields, or it’s some kind of phone memory limit, I’m not sure, but your form is very large.

    Best regards,
    Mike

    November 26, 2019 at 1:10 am #1160131
    Nathan

    “Please try removing all required field checks from your form”

    Ok i’ll try that

    “your form is very large”
    I see what you are saying

    I need clients to answer these questions so is there a way to condense the data there?

    • This reply was modified 4 years, 12 months ago by Nathan.
    November 26, 2019 at 1:55 pm #1160326
    Mike

    Hi,
    Perhaps a better solution would be to use a plugin that would save your intake form to the WordPress backend instead of emailing it, it would probably be easier to read also, I tried searching for you but there are many results so it’s hard to tell which one would be best for you.
    Please try search terms like:
    wordpress intake form plugin
    wordpress question form plugin
    wordpress interview plugin
    etc

    Best regards,
    Mike

    December 2, 2019 at 11:58 pm #1162033
    Nathan

    Is there a way to upload my own form pdf created from Adobe InDesign to put in the place of this form?

    December 3, 2019 at 6:56 pm #1162320
    Mike

    Hi,
    Please see this post, I don’t have InDesign so I can’t test.
    But the idea is to use an iFrame to show the document.
    Here is another article, and a video tutorial.

    Best regards,
    Mike

    December 16, 2019 at 8:05 am #1166254
    Nathan

    Thank you for the options Mike

    I have just resolved the issue by creating a downloadable custom form in Adobe In Design and was able to further customize my preferences

    This topic is resolved

    December 16, 2019 at 10:34 am #1166290
    Mike

    Hi,
    Thank you for sharing your solution. We will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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  • The topic ‘Contact Form Element Not Being Sent To Email when filled out on phone’ is closed to new replies.