Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 8, 2019 at 12:42 pm #1154964
    davide-campagna

    Dear Support,
    from the 4th november the enfold integration mailchimp stop working.
    In the mailchimp setting I receive message to enter valid api key, but it is valid.
    Form the mailchimp form embedded the subscribe works. From your template integration no.
    We create a test page that make a call to the mailchimp list :

    ini_set(‘display_errors’, 1);
    ini_set(‘display_startup_errors’, 1);
    error_reporting(E_ALL);
    var_dump(file_get_contents(‘https://us20.api.mailchimp.com/3.0/?apikey=XXXXXXXX’));
    die();

    and we receive form mailchimp service unavailable. The same page on another server works.
    Mailchimp say that they didn’t block our ip.

    Please help us!!
    Regards
    Davide

    November 8, 2019 at 1:46 pm #1154998
    Victoria

    Hey davide-campagna,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 8, 2019 at 2:00 pm #1155006
    davide-campagna

    here the access

    November 8, 2019 at 3:39 pm #1155039
    davide-campagna

    Dear Support,
    do you make some tests? I just add some more info:
    – everything always works, just 4 days ago stop to works, and we did any change.
    – after this problem we tried to update all the plugins, to make all disable, and to update the theme to the latest version but the error persist.

    Do you have some idea on why mailchimp answer service unavaible on this test page?
    in private the test page.

    Thanks
    Davide

    November 9, 2019 at 10:28 am #1155190
    davide-campagna

    Dear support,
    problem solved. We change IP address and now mailchimp works!

    Thanks
    Davide

    November 11, 2019 at 4:29 pm #1155654
    Victoria

    Hi davide-campagna,

    Glad you got it working for you! :)

    No, I did not make any changes. I just got to this thread now.

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.