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  • November 7, 2019 at 11:40 pm #1154770
    jamesbarren

    For some reason the contact forms on my website http://playhousenightclub.com no longer work? I have not received any emails from people filling out any form on my site??? I also tested each and every form myself and have not received any email from form/s? Additionally, I tried the following to see if affecting contact forms…

    (1) deactivated all plugins and then filled out each and every form but still no luck – never received emails from forms?
    (2) recreated all forms and tried again, but still no luck
    (3) contacted my hosting provider and confirmed there’s no issue on there end. Plus tested forms on another website (which uses different template than Enfold) that’s hosted by same provider and forms on that site working perfect.
    (4) cleared my cache and tried again but still no luck
    (5) updated all forms with new/different email address but also still no luck???

    PLEASE HELP!! My site receives 100+ form inquiries weekly and really need them functioning properly soon. Any help is much appreciated. Hope to hear from someone soon. Best, Jamie B.

    November 8, 2019 at 1:15 am #1154776
    Jordan Shannon

    Hey jamesbarren,

    Are you able to use a form plugin such as CF7 and confirm that a test delivery is made from there?

    Best regards,
    Jordan Shannon

    November 8, 2019 at 2:57 am #1154806
    jamesbarren

    I haven’t tried that yet, no. If I install another/new CF7 plugin and, for example, create new private page to test plugin, will it further harm whatever contact form plugin is already installed and was included in Enfold template?

    November 8, 2019 at 3:06 am #1154811
    jamesbarren

    Update. Yes I tried what you suggested and it still does not work after I installed CF7 plugin and still no email received?

    November 8, 2019 at 3:28 am #1154816
    jamesbarren

    Any other suggestions? Was there any sort of WordPress update around November 3-4 that might have caused this issue ?

    November 9, 2019 at 3:42 am #1155138
    Rikard

    Hi,

    Thanks for the update and sorry for the problem. I’m not sure what could have caused your problem, but if it’s not working with Contact Form 7 either then it’s likely that your WordPress installation can’t send emails. You can verify this by requesting a new password for your user on the login page for instance. If it can’t send emails then it’s likely a configuration with your hosting provider which has changed, if that is the case then I would recommend that you reach out to them directly.

    Best regards,
    Rikard

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