Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 27, 2019 at 11:00 am #1151493
    FeedXL2019

    Hello. Several years ago, on my page, I added a text block section via the Avia page builder. I gave that section a custom class of fxl-price by opening the text block for editing, clicking the ‘Developer’ tab, and entering the custom class name. But now, when I open that same page, edit the same element, and open the ‘Developer’ tab, it is blank (screenshot). How can I edit this custom class?

    If I open this page on the front-end, the custom class is still present on the element (screenshot).

    October 27, 2019 at 1:20 pm #1151547
    Victoria

    Hey FeedXL2019,

    Yes, there is an issue with the Developer tab at this point.

    Please have a look at the following thread:
    https://kriesi.at/support/topic/text-block-developer-tab-empty/#post-1147949

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 27, 2019 at 2:02 pm #1151566
    FeedXL2019

    OK thanks for the info. I had a look at that other post, and tried the workaround, but it didn’t work. Specifically, I downloaded the 4.6.2 version of \enfold\config-templatebuilder\avia-shortcodes\textblock.php, then replaced my current version with that version. But the developer tab is still empty. Any ideas how to troubleshoot that?

    Thanks.

    October 28, 2019 at 3:43 am #1151647
    Nikko

    Hi FeedXL2019,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 28, 2019 at 6:39 am #1151674
    FeedXL2019

    OK here is the login information (see private content).

    October 28, 2019 at 8:59 am #1151680
    Nikko

    Hi FeedXL2019,

    Can you try to rename textblock-original.php to textblock-original.bup? so it’s not being fetched as well since textblock.php contains the same name and might be the reason why the fix wasn’t working.

    Best regards,
    Nikko

    October 28, 2019 at 10:03 am #1151686
    FeedXL2019

    OK thanks, that actually worked! We can consider this resolved.

    October 28, 2019 at 1:48 pm #1151745
    Rikard

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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