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  • #1148929

    Hi
    the mail has stopped working for a few weeks, I tried myself to send me emails and the only ones that come to me are those with accounts with extension of my site.
    The newsletter never worked, no one is registered, I tried with the emails with extension of my site but nothing appears on the mailchimp. Mailchimp is connected because I tried to remove and add fields and in the enfold panel are updated.
    I’m really frustrated, there is always something that does not work with this theme, I just entered contact form 7 and emails arrive that is a pleasure.
    If you still want to try to see what does not work you would do me a pleasure because less plugins I have better is and then also because if this theme has this works it must be able to go.
    Create a hidden page if you want and put us in the contact form and do the tests
    I replicated the site in a subfolder
    Here you can do all the tests you want
    Details are in private content
    Thanks
    Best regards
    Giuseppe

    #1150105

    Hey Giuseppe,

    Thank you for the inquiry.

    The contact form is probably not working because of the “Google reCAPTCHA” option. The spam protection is currently set to v3, but the v2 API key is missing. Please note that the v2 API key is required when v3 is enabled.

    The contact form worked when we disabled the recaptcha option. Please check the screenshot below.

    Screenshot: https://imgur.com/a/zF2AEjB

    Best regards,
    Ismael

    #1150150

    hi Ismael
    on that site/test the keys do not recaptcha work but if you take a look in private content there is a link to my real site with both keys. Anyway thanks for the help.
    Best regards
    Giuseppe

    #1150314

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 4 posts - 1 through 4 (of 4 total)
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