Shortcodes from thrid-party not loading

Hey Andrea,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi CurlyHost,

With regards to the broken image you’re seeing, it’s because the js code from the ziprecruiter uses a relative path to show the image (you can see what I mean if you go to the link in the private content), so it’s looking for this image on your site:

/zrs/80eb026d/img/ajax-loader-sm.gif

you can see it if it uses this path: https://www.ziprecruiter.com/zrs/80eb026d/img/ajax-loader-sm.gif
And the other issue is the loading of data since it’s showing this error:

public-api.wordpress.com/:6 WebSocket connection to 'wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data' failed: Error during WebSocket handshake: Unexpected response code: 403

Can you try to test it in a default wordpress theme? and check if it works

Best regards,
Nikko

Hi CurlyHost,

You might want to look for a dev who can fix this for you as this is getting out of the scope of the support that we provide here.

Best regards,
Victoria