Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 15, 2019 at 9:07 am #1147994
    journeyofjoy

    Hallo liebes Support Team,
    in den bisherigen Treads habe ich keine Lösung für mein Problem gefunden.
    Ich habe auf meiner Seite http://www.malinakorbach.com ein normales Kontaktformular eingebunden. Ich bekomme auch Nachrichten und Anfragen von Kunden, leider wird die E-Mail-Adresse meiner Kunden jedoch nicht angezeigt und im Absender steht (Email address hidden if logged out) . Wenn ich mir selbst eine Nachricht schicke von diversen Accounts, wird meine E-Mail Adresse allerdings angezeigt.
    Ich bin mit meinem “Latein am Ende” und benötige dringend Unterstützung.

    Woran kann das liegen? Es ist für mich sehr dringend, da ich so meine Kunden nicht kontaktieren kann.

    Vielen Dank für eure Rückmeldung.
    Viele Grüße
    Malina

    October 16, 2019 at 9:33 pm #1148681
    Basilis

    Hey journeyofjoy,

    Could you please post in English, so it is easier for us to review?

    Best regards,
    Basilis

    October 18, 2019 at 1:59 pm #1149262
    journeyofjoy

    Dear support team,
    in the previous treads I could not found a solution for my problem.
    I have integrated a “normal enfold contact form” on my page http://www.malinakorbach.com . I also receive messages and inquiries from customers, but unfortunately the e-mail address of some of my customers is often not displayed and the sender says (Email address hidden if logged out) . If I send myself a message from different accounts, the e-mail address is displayed.
    I really don´t know what the problem is and urgently need support, because I cannot contact my customers in this way.
    And they did not know about it and think I don´t want to answer them.

    What could be the reason? And is there a possibility to “track down” the adress of the senders afterwards?

    Best regards,
    Malina

    October 25, 2019 at 8:25 am #1151108
    Ismael

    Hi,

    Thank you for the update.

    Do you remember adding any modifications or snippets in the functions.php file related to the contact form? The value of the from address might have been set via filter. If not, then you can try to set the value of the contact form’s Email field as the Reply-to address by adding the following filter in the functions.php file.

    
function avf_form_mail_header_mod( $header, $post, $params ) {
	$header .= 'Reply-To: ' .  $post['3_1'] . '\r\n';
	return $header;
}
add_filter( 'avf_form_mail_header', 'avf_form_mail_header_mod', 10, 3 );

    Let us know how it went.

    Best regards,
    Ismael

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