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  • October 11, 2019 at 7:24 pm #1147220
    Mike teglas
    Guest

    I need to obtain the purchase key I have an un-cooperative web designer
    We are using the Enfold theme our key# is:
    y16w572lk8twpe2zglvzvi987hm8rmoo

    I want our user changed from ArrowsmithCorp to Rabideau law
    and all ownership of this theme transffered to Rabideau Law

    October 12, 2019 at 3:12 pm #1147380
    Mike

    Hey Mike teglas,
    Sorry to hear you are having this issue, but we do not have the ability to change the license owner, all licenses are issued by Envato (Theme Forest) as an exclusive contract we have with them in order to offer our product on their platform.
    You could try asking them, but in my experience, they will not get involved with Developer / Client disagreements.
    I can offer an easy solution that will save you time (money), simply purchase a new license (theme), in doing so you will be able to update your theme which I see is v4.2.3 and really needs to be updated, also you will get 6 months of support on our forum which could be very helpful if you are not going to have a future developer.
    2019-10-12-090158
    But I recommend checking the box for “Extend support to 12 months” for a little more, this is a one time offer that is available to new customers only and is a great value.
    Once you get your new license simply replace your current one with it in the theme.

    Best regards,
    Mike

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