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Hello
we are experiencing random 502 errors due to long, over 60 seconds PHP requests.
Our provider is Kinsta, on a powerful BUSINESS1 plan. Their support is pointing out that in a moment where the problem happened there was in the log these errors caused by the theme
Can you offer a solution?WP Version 5.2.3
WooCommerce 3.7.0
Enfold 4.6.2
Server info: nginx/1.15.12
PHP version: 7.3.5-1+ubuntu16.04.1+deb.sury.org+1Thank you
Hello,
we are very careful with the updates. There is some fix in version 4.6.3 related to this ticket? Looking at the version.txt file it doesn’t look like
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2019 September 30th – Version 4.6.3
– added: videos can now be opened in lightbox if desired
– added: theme support avia_privacy_ignore_browser_settings to disable browser settings checks
– added: custom ID to ALB codeblock
– added: backend toggle contaienr for better orgnisation of template builder options
– added: rel=”noreferrer noopener” for and cross domain links to ALB elements, menus and other links
– added: Replaced checkboxes with toggles on theme options page
– new filter: avf_save_string_translated allows to manipulate a sanitized css class or idGDPR/DSGVO related improvements:
– improved: re arranged and cleaned up the Enfold Options Page for Privacy and Cookies
– added: theme support avia_privacy_basic_cookies_unchecked – allows to uncheck 2 basic toggles on initial pageload for new visitors when option selected “user must opt in”
– added: option to force a page reload when accepting/not accepting cookies/services
– added: Popup to inform user that page is reloading
– added: new button action “Accept all cookies and services, dismiss notification”
– added: shortcode av_privacy_accept_all_button – one click button to accept all cookies and services
– added: new filter: avf_auto_reload_message – allows to customize your reload message– improved: modal popup can only be closed with button or close icon (when no button)
– improved: shortcodes and buttons are now disabled when cookie consent is disabled in theme options
– improved: Google Analytics toggle is disabled and unchecked if user selects “Do Not Track” in browser
– improved: added a description text option to several ALB elements in backend editor – allows to distinguish same elements with different content– fixed: Hide message bar badge when message bar is hidden by theme option
– fixed: missing custom_class in ALB blog
– fixed: double custom_class CSS in ALB codeblock
– fixed: default blog style multi author CSS bug on mobiles (in blog.css)
– fixed: ALB contact form, hidden labels, label text not visible beside checkbox
– fixed: non unique id avia-menu when cloning if menu not in logo container
– fixed: locally hosted section background video not working when Cookie Consent is enabled
– fixed: problem with custom CSS and id’s sanitizations to be too strict and incomplete
– fixed: Minor CSS timeline issue on mobile devices– updated: German translations typo error, added some translations to de_DE_formal, de_CH, sync all 3 with source of 4.6.3
– updated: Google Maps version 3.38Thank you
MauroHi,
Thank you for the update.
Did you enable the default Product gallery in the Enfold > Shop Options panel? The error occurs because the “product_gallery” option is not properly set. Please try to toggle the gallery options, then save the settings. You can also edit the config-woocommerce > config.php file, look for this code around line 187:
// Fallback, if options have not been saved if( empty( $options['product_gallery'] ) ) { $options['product_gallery'] = ''; }.., then replace it with:
// Fallback, if options have not been saved if( isset( $options['product_gallery'] ) && empty( $options['product_gallery'] ) ) { $options['product_gallery'] = ''; }Let us know how it goes.
Best regards,
Ismaelok thank you. I did both
Will you update the code in config-woocommerce > config.php file in a future update?Hi,
Thank you for following up.
Yes, we will report the issue to the team and the modification above will probably be added in the next update. We don’t really think that these errors caused the gateway issue (502) because they are only warnings, not something critical that can cause a server to go down. You should contact your hosting provider and ask them to investigate the server issue further.
Best regards,
IsmaelHi,
Could you please try replacing /enfold/config-woocommerce/config.php file with this one – https://pastebin.com/RVdgbmYc and let us know if that also fixes the issue? :)
Best regards,
Yigit
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