Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 10, 2019 at 9:03 pm #1146944
    webWahine

    Hello
    I placed a mailChimp widget in my footer, and have also set up mailChimp in the newsletter area for enfold (parent theme).
    On clicking the subscribe button it does nothing – including no error. I decided to make a page and try using HTML instead (see private)
    The form right on the page works perfectly, so I copied and pasted all of that code into an HTML block in the 2nd column widget, but assume that it’s not working because it also includes javascript. I’d prefer to use the HTML version rather than your widget because it’s much easier to edit and move things around, so how would I go about making the first example in the 2nd column (the grey button) vs the default widget (the orange button), below?

    I’m guessing it could work with something in a functions.php file?

    I’ve left in the mailChimp widget, below, but it’s doing nothing at all. It would be great to know why it’s not working as well :)

    Thank you!

    October 15, 2019 at 6:49 am #1147969
    Ismael

    Hey webWahine,

    Thank you for the inquiry.

    Are you trying to adjust the width of the input fields of the subscribe form in the footer area? This css code should help.

    #mc_embed_signup input {
	width: 100% !important;
        max-width: 280px;
}

#mc_embed_signup .button {
	min-width: 180px;
}

    Best regards,
    Ismael

    October 15, 2019 at 8:28 pm #1148184
    webWahine

    Hello, Ismael
    No, my question is about functionality, not styling.
    Happily, my coded version (the top in the two footer column 2) is now working, so my only question is why is the default mailChimp widget (the one below in column 2) not working at all – if you click subscribe nothing happens – no errors. I have the coded version working properly so why is the widget not working, please?

    October 17, 2019 at 2:22 am #1148742
    Ismael

    Hi,

    Thank you for the clarification.

    The second subscribe form in the footer column worked properly when we tested it. Please check the screenshot below.

    Screenshot: https://imgur.com/a/I7rY54u

    Best regards,
    Ismael

    October 17, 2019 at 7:48 pm #1149022
    webWahine

    Ok, thanks, but on a Mac using the Firefox, Safari and Chrome, when I click on the subscribe button it does nothing at all. Are you using Windows?

    October 18, 2019 at 10:35 am #1149202
    Ismael

    Hi,

    Yes, we checked it on Windows 10. I will ask the rest of the team to check it on Mac. Please wait for their response.

    Thank you for your patience.

    Best regards,
    Ismael

    October 18, 2019 at 10:43 am #1149209
    Yigit

    Hey!

    I just checked your website on Safari 13.0.2 and Firefox 69.0.3 on macOS 10.15 and it worked fine on my end. I attached success message in private content field.

    Best regards,
    Yigit

    October 22, 2019 at 6:55 pm #1150265
    webWahine

    That looks good, but I just did a system update and still don’t see anything. It’s ok, though – as much as I’d like to completely debug this – I need to move on so will work with the HTML code in the footer instead, but thank you for the help, and please note that the widget issue is not resolved for me :)

    October 28, 2019 at 1:03 pm #1151720
    Ismael

    Hi,

    Sorry for the delay. What is the issue with the widget again? Looks like you have already removed the other subscribe widget from the footer column. Is that what you’re referring to?

    Best regards,
    Ismael

    October 28, 2019 at 6:51 pm #1151854
    webWahine

    Yes, I removed the widget. I gave up trying to debug the widget and kept the HTML code version, which is working properly.
    I know that you are in Austria but I started this post on October 10 and I often wait days for a reply. I’d like to recommend that you have some people working on posts from North America, so different timelines. I’m in Vancouver, so PST, and waiting 6 days for a reply is not really efficient at all.
    I do appreciate your help but please have some people working in other time zones :)

    October 28, 2019 at 9:59 pm #1151893
    Jordan Shannon

    Hi,

    Apologies for the delay. Did you need additional help on this topic?

    Best regards,
    Jordan Shannon

    October 29, 2019 at 9:05 pm #1152140
    webWahine

    No, all done, thanks.

    October 29, 2019 at 11:51 pm #1152184
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Both an HTML version and the mailChimp widget are not working’ is closed to new replies.