Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 9, 2019 at 2:29 pm #1146521
    katjax3

    Hey enfold team,

    Thank you for the update 4.6.31
    but I do not find “my error” :-) google analytics is not blocked if the user click the button DO NOT ACCEPT

    Please can you help me!

    October 11, 2019 at 11:48 am #1147090
    a-l-p

    Hi Katja,

    the same here :/ and look for an aswer.
    The problem si, that Analytics start to track wihout a permit.

    So lets hope we get an answer soon^^

    Greetings

    October 11, 2019 at 12:04 pm #1147094
    Ismael

    Hi,

    Thank you for the inquiry.

    Did you set the Enfold > Privacy & Cookies > Default Cookie Behaviour to the first option? The option will enable all cookies by default, and thus enable the services such as google analytics. You have to set it to the third option (User must accept and must opt in, only essential cookies selected). Make sure that the theme is upgraded to v4.6.3.1.

    Best regards,
    Ismael

    • This reply was modified 5 years, 2 months ago by Ismael.
    October 11, 2019 at 12:28 pm #1147101
    katjax3

    Hi Ismael,

    my problem is that I can’t DISABLE google analytics. Yes I have the 4.6.3.1 version.
    It’s better I give you an Admin and you can see my options an my site?

    Thanks for your help.

    October 11, 2019 at 1:22 pm #1147116
    a-l-p

    Hi Ismael,

    my problem is exactly the same as Katja’s.

    The first option means, that all cookies are on firts load the page are accepted. That’s not allowed!!
    The right option is the third option in wich should google analytics be disable too.
    But Analytics still work WITHOUT cookie permission.
    What can we do?

    Best regards
    Andreas

    October 13, 2019 at 9:54 am #1147529
    Victoria

    Hi Andreas,

    The analytics cannot legally work without permission, that’s why you need to set it up correctly.

    Best regards,
    Victoria

    October 13, 2019 at 4:08 pm #1147584
    dnauck

    Same problem here, the default setting is analytics disabled, but the analytics javascript is still loaded. Using latest Enfold.

    October 15, 2019 at 9:26 am #1148004
    Ismael

    Hi,


    @dnauck    : Did you set the “Default Cookie Behaviour” to the third option as suggested above? Please open a new thread/ticket and post the necessary details in the private field so that we can check the issue. We’ll continue there.

    Best regards,
    Ismael

    October 15, 2019 at 5:50 pm #1148155
    digitall

    Same issue for me.

    Third option selected. But _ga cookie is still dropped. In addition the enable/disable for GA doesn’t work i.e. it is disabled- user cannot toggle this.

    October 17, 2019 at 2:18 am #1148741
    Ismael

    Hi,

    @digitall: Where can we see the issue? Please create another ticket and include the necessary details about the site so that we can inspect the problem. Make sure that the theme is upgraded to version 4.6.3.1.

    Best regards,
    Ismael

    July 22, 2020 at 1:31 pm #1232240
    sbott

    Is there any solution for this problem? I still have the same problem.

    July 23, 2020 at 9:23 am #1232521
    Rikard

    Hi sbott,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. Also please reference this thread in your new one.

    Best regards,
    Rikard

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