Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 8, 2019 at 5:59 pm #1146231
    sfxonline

    Hi,
    I’ve got an issue with the LayerSlider: I used the default Media Block “avia_sc_layerslider” however the element is always white. And the Slider does not initialize.
    However I craeted a new test-site and thete the element loads: LayerSlider initialized | core: 6.9.2-stable | WP Plugin: 6.9.2

    As I can not see any significant error in the Console, I do not have an idea how to solve this.

    Best regards
    Michael

    October 9, 2019 at 6:40 am #1146393
    Rikard

    Hey Michael,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 9, 2019 at 8:48 am #1146421
    sfxonline
    This reply has been marked as private.
    October 9, 2019 at 12:07 pm #1146487
    sfxonline

    Hi Rikard,
    just extenden our support contract. Maybe we can speed this up and you or one of your collegues can have a look at this?

    Thanks
    Michael

    October 9, 2019 at 6:01 pm #1146593
    sfxonline

    Hi, I just re-build the complete site from scratch and now its worling. not sure what was wrong. however there must have been any kind of issue within the update from 4.2 to 4.6

    Cheers
    Michael

    October 11, 2019 at 8:37 pm #1147248
    Victoria

    Hi sfxonline,

    Glad you got it working for you! :)

    There were many changes between those versions, maybe some files did not get updated properly.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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