Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • October 7, 2019 at 12:32 pm #1145742
    Victoria

    Hi!
    I use the enfold so long time and the plugin for vendor management (WordPress WCMp) acually also since 3-4 years. It worked fine but now vendors have problem to upload pictures/logos in their profles (vendor profile), see video.

    The developer of the WCMp-Plugin says it is a theme conflict.
    Can you help me?

    Kind regards,
    Victoria

    October 8, 2019 at 10:52 am #1146097
    Victoria

    and I tested it of course with another WP standard theme and it worked… When I switched to Enfold it didn’t work again.
    I need your support please

    Kind regards,
    Victoria

    October 10, 2019 at 9:04 pm #1146945
    Basilis

    Hi,

    Try contact the plugin developers, they can help where the compatibility issue is at.

    Best regards,
    Basilis

    October 11, 2019 at 9:04 am #1147058
    Victoria

    Hi Basilis,

    I contacted the plugin developers first, before I contacted you. They say I should contact theme developers…
    I would appreciate your help!

    Kind regards,
    Victoria

    October 12, 2019 at 3:51 pm #1147414
    Victoria

    Hi Victoria,

    Best regards,
    Victoria

    October 21, 2019 at 9:32 am #1149748
    Victoria

    Hi Victoria!
    Thank you very much!
    Though I don’t understand a word on the screenshot :-D but I still need help. Please let me know how can I speed it up or share any login data with you or send you my pass data or whatever… I would appreciate your support very much.

    Kind regards,
    Victoria

    October 21, 2019 at 9:38 am #1149751
    Victoria

    Intersting is that this upload function works fine with a standard WP Theme like Twenty Sixteen.. when I switch to Enfold it does not work.
    Kind regards,
    Victoria

    October 21, 2019 at 2:41 pm #1149878
    Victoria

    Hi Victoria,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    October 21, 2019 at 3:23 pm #1149893
    Victoria

    Dear Victoria,
    I contacted the WCPM today again and sent them your screenshot. So they are looking now for the problem. If they will not find anything, I will send you the credentials once again.
    Thank you!
    Kind regards,
    Victoria

    October 22, 2019 at 4:33 am #1150026
    Rikard

    Hi Victoria,

    Thanks for the update, we’ll keep this thread open in case you should need any further help from us.

    Best regards,
    Rikard

    November 4, 2019 at 11:54 am #1153670
    Victoria

    Hi Rikard,
    I have a kind of understanding problem with the descriptions and language of the plugin developers :-) My log in page looks now like this:
    https://sachkundekurs.de/dashboard/

    Please read kindly this post:
    https://wc-marketplace.com/support-forum/topic/store-front-issue-picture-and-logo-dont-upload/#post-77145

    I really do not understand what is going on :-D

    Kind regards,
    Victoria

    November 7, 2019 at 11:40 am #1154585
    Victoria

    Hello?….

    November 9, 2019 at 6:04 pm #1155229
    Mike

    Hi,
    Sorry for the late reply, I have taken a look at your “desktop page” and at the response from the plugin developer. So on your page I see that no css is loading, and the plugin developer said they “removed the css for the dashboard page” to solve an issue with plugin buttons not working? I was not able to login as admin to take a look, please include in the Private Content area.
    Also please disable all cache plugins including Autoptimize, and the Enfold Theme Options > Performance > JS & CSS file merging and compression settings and clear your browser cache.

    Best regards,
    Mike

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