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Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 6, 2019 at 7:20 pm #1145487
    GeoCreo

    Hi guys,

    For some reason I’m unable to save any of my edits (I am able to save new additions without any problems). Any help would be much appreciated.

    Kind regards,
    Geo

    October 6, 2019 at 9:05 pm #1145527
    Victoria

    Hey GeoCreo,

    Do you mean the pages?

    Please tell us step by step how to reproduce the issue.

    Best regards,
    Victoria

    October 6, 2019 at 9:29 pm #1145544
    GeoCreo

    Hi Victoria,

    Thanks for your response. If you try to edit any of the content on the existing pages – whether it’s a text edit or padding size, anything really – it just won’t save it. Fell free to make any edit on the Home or About Us page and try to save it in the Advanced Layout editor.

    October 7, 2019 at 6:35 am #1145635
    Rikard

    Hi Geo,

    Thanks for the update. What happens if you select to use the Classic Editor in the main page of the theme options? If that doesn’t help then please try updating the PHP version on your server to 7.1 or 7.2 as the current version is a bit old.

    Best regards,
    Rikard

    October 7, 2019 at 12:16 pm #1145736
    GeoCreo

    Hello,

    Thanks for the tips. I have updated ,y server and also switched to the classic editor as advised but the theme is still not allowing me to save my changes :(

    Kind regards,
    Geo

    October 7, 2019 at 3:17 pm #1145812
    Rikard

    Hi Geo,

    Thanks for the update. I had a look at your About page and it looks like you have open html markup which will likely break the layout builder:

    <strong>About <span style="color: #f7941d;">Us

    Could you correct that and any other instance of open markup to see if that helps please?

    Best regards,
    Rikard

    October 15, 2019 at 10:46 pm #1148229
    GeoCreo

    Hi Rikard,

    Pardon my delayed response. I have tried to remove the open markup on both the home page and the about page but I cannot execute this because I can’t access the default editor – basically the default editor isn’t displaying and the Advanced Layer editor isn’t saving so I can’t remove the html. Is there any way you could help me remove it?

    Thanks.

    Kind regards,
    Geo

    October 15, 2019 at 11:35 pm #1148240
    GeoCreo

    Hello,

    I have managed to start the pages afresh without html and am able to save my changes. Thanks for your assistance.

    October 16, 2019 at 12:04 am #1148242
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

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