Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 24, 2019 at 1:31 pm #1141384
    srudland

    I am unable to open pages to edit them. I am working on an iMac and Macbook, both running 10.14.6. I have disabled Adblockers, flushed my cache, turned off extensions in Chrome and Safari, tried on different networks, but still no change.
    My colleague who also has admin rights cannot reproduce the problem. WordPress support cannot reproduce the problem.
    I can edit pages when I use the Code Editor, but the changes are not published.

    September 24, 2019 at 5:20 pm #1141457
    Jordan Shannon

    Hey srudland,

    Have you tried disabling all active plugins to see if the issue resolves?

    Best regards,
    Jordan Shannon

    September 24, 2019 at 5:36 pm #1141471
    srudland

    Hi Jordan

    Yes. All extensions disabled. All plugins disabled. I have tried:
    – Chrome and Safari
    – iMac and Macbook
    – Different networks
    – DNS Flush
    – Local cache flush
    – Server cache flush (via WordPress support)
    – I set up a new ID and invited it as an Editor – same problem
    – Disabled my Firewall (temporarily)
    – Disabled antivirus (temporarily)

    I’m at a complete loss.

    September 24, 2019 at 8:04 pm #1141535
    Victoria

    Hi srudland,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 25, 2019 at 10:54 am #1141737
    srudland
    This reply has been marked as private.
    September 25, 2019 at 7:36 pm #1141959
    Victoria

    Hi Steve,

    Best regards,
    Victoria

    September 26, 2019 at 12:09 pm #1142234
    srudland
    This reply has been marked as private.
    September 26, 2019 at 7:36 pm #1142464
    srudland

    Additional information:

    Today I tried logging in to my account from a different machine.
    Windows 10
    Chrome and Internet Explorer

    I was able to reproduce the problem.

    September 30, 2019 at 4:23 pm #1143409
    Nikko

    Hi srudland,

    We apologize for the delayed response.
    I have tested it also using Windows 10 & Chrome browser.
    I tweaked the about page’s content (just replaced . with !, and returned it again) and was able to do so without any issues and I could view the backend properly.
    If there are any steps we could try to reproduce the issue please let us know.

    Best regards,
    Nikko

    September 30, 2019 at 4:44 pm #1143418
    srudland
    This reply has been marked as private.
    September 30, 2019 at 4:55 pm #1143421
    Nikko

    Hi srudland,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Cannot view pages to edit them’ is closed to new replies.