Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • September 17, 2019 at 12:28 pm #1139075
    wiserealities

    Hello All
    Every time we use the Enfold Testimonial element when you hover your mouse over it, it disappears. Any suggestions on how to fix it?

    September 18, 2019 at 1:59 pm #1139480
    Rikard

    Hey wiserealities,

    I’m not sure what is causing that, but it might be your caching/optimisation plugin. Could you try disabling that to see if it makes any difference please?

    Best regards,
    Rikard

    September 19, 2019 at 4:31 am #1139779
    wiserealities

    Hello Rikard,
    I have disabled every relevant plugin and deleted cache, but the issue still exists. It is the same for some similar items like gallery icons too.

    September 22, 2019 at 8:15 am #1140575
    Rikard

    Hi,

    Thanks for the update, I can’t see the problem on the page you linked to anymore though?

    Best regards,
    Rikard

    September 23, 2019 at 3:04 am #1140805
    wiserealities

    Hi
    The site is live, so I had to take that section down. The problem exists though.

    September 23, 2019 at 10:31 am #1140950
    Rikard

    Hi,

    Thanks for the update, could you create a test page so that we can actually see the problem please? Otherwise it will be very difficult to help you out.

    Best regards,
    Rikard

    September 24, 2019 at 3:14 am #1141177
    wiserealities

    Here is a test page. Thank you so much. I don’t remember what other elements had this issue but if I remember correctly image thumbnails had the same issue.

    September 24, 2019 at 8:23 pm #1141551
    Victoria

    Hi wiserealities,

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    September 25, 2019 at 3:23 am #1141655
    wiserealities

    Hi Victoria
    All plugins are disabled now.

    September 25, 2019 at 6:40 pm #1141923
    Victoria

    Hi wiserealities,

    Thank you. It is very weird.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 26, 2019 at 3:56 am #1142097
    wiserealities

    Hi
    Here is the access

    September 27, 2019 at 10:50 am #1142663
    Victoria

    Hey!

    Thank you.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Cheers!
    Victoria

    September 28, 2019 at 2:36 am #1142942
    wiserealities

    Hi
    All the caching/optimisation plugins are disabled and the problem still exists. So not sure if this solution would really work.

    September 30, 2019 at 5:30 pm #1143436
    Nikko

    Hi wiserealities,

    The plugin that’s causing the issue is Magee Shortcodes.
    I have restored the test page you created to inspect it further.

    Best regards,
    Nikko

    October 1, 2019 at 6:35 am #1143571
    wiserealities

    Hello Nikko
    Ye are right. I disabled it and it fixed it. If there is a fix, that would be great to keep the plugin, if not please let me know to delete it. Thanks

    October 1, 2019 at 10:55 am #1143641
    Nikko

    Hi wiserealities,

    Unfortunately, the js scripts that Magee Shortcodes uses conflicts with some elements in our Advanced Layout Builder.
    I would suggest deleting the plugin.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)
  • You must be logged in to reply to this topic.