Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 17, 2019 at 10:37 am #1139052
    scarletm

    Hi, I’m unable to post replies on my thread https://kriesi.at/support/topic/mediaelementplayer-error/ so I’m starting again.

    September 19, 2019 at 9:02 pm #1140037
    Basilis

    Hey scarletm,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    September 20, 2019 at 10:23 am #1140161
    scarletm

    I already provided this information in the first part of this thread.

    September 25, 2019 at 4:57 pm #1141866
    Basilis

    Hi,

    Can I disable some plugins? I see that this should be a conflict form the debugger.

    Best regards,
    Basilis

    September 25, 2019 at 5:00 pm #1141867
    scarletm

    Hi, That’s fine if you can put it in maintenance mode first. When I was troubleshooting, I disabled all the plugins and was still getting the error. The error only went away when I switched to the default WP theme.
    Thanks,

    September 27, 2019 at 5:10 pm #1142833
    scarletm
    This reply has been marked as private.
    September 28, 2019 at 7:31 pm #1143027
    Mike

    Hi,
    Sorry for the late reply, I see that you are using a child theme with an old “header.php” file. Please try renaming this file to “header.php.old” via ftp so that the up-to-date header.php can load to see if this corrects the issue.
    I corrected your mixed content warning by correcting the url in your header.php:

    <script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/js/bootstrap.min.js"></script>
<link rel="stylesheet" href="http://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap.min.css">

    I also found that you are getting this error:

    Uncaught SyntaxError: Unexpected token '<'

    This is either coming from your out of date header.php or from one of your javascript files, but in order to find it I will need ftp access and permission to deactivate your plugins.

    Best regards,
    Mike

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