-
Posts
-
Hi.
We have a big problem.On my contact form I have a field for customers e-mail. When I fill and send a form from computer, I get all the info and everything is OK. But when I try to send the form from mobile, the e-mail addresse field does’t get a green outline and it does not send it. I do get the email but it says it was send ba (Email address hidden if logged out) . This way I can’t see who send us the email.
The only thing I didi was update the theme. Nothing else.
I have instaled WP Mail Log and WP SMTP. By checking WP Mail Log I have seen the email sent, but without the e-mail text field. When I have enabled
WP SMTP the problem goes further. It only sends mail when you are on the computer. When responsive design changes the layout to mobile, the WP Mail Log does not show any e-mails and WP SMTP does not send them.You can test one demo contact @ nikaandgrega.si/test – Observe the coloring of the fields when hitting send. On the mobile device, the e-mail field will not color green, but the rest will.
Hello,
Same problem here:
> when a contact form is filled and sent from a computer, all information is received, including the information from the email field.
> when a contact form is filled and sent from a mobile device, the email that arrives does not include the email field data in the body and the Sender of the email is no-reply @ <mywebsite domain> (whereas if the the form is sent from a computer, the email that arrives shows in Sender the data from the form’s email field).Note also that when typing on a mobile device, the text typed in the email field does not render with the same colour like the text in the other fields.
Hi ykaralis,
Please try updating to Enfold 4.6.2 and see if the issue persists.
Best regards,
Victoria
- The topic ‘URGENT! – Contact form does not work on mobile!’ is closed to new replies.