Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • September 9, 2019 at 9:22 am #1135855
    hamansto

    Hello,

    I can no longer edit pages and update them – I get an error message “Updating failed”.
    This problem appeared since I set up the SSL for the website. I contacted our host support about it and they say they cannot see a problem from their side and I should contact theme support.
    I also cannot update the theme to the newest version 4.6.1. – error message “An error occurred while updating Enfold: Update package not available”
    We now have theme version 4.5.7

    Can you help me find the issue?
    Thanks in advance.

    September 9, 2019 at 12:42 pm #1135966
    Rikard

    Hey hamansto,

    Sorry for the problem and thanks for the login details, they don’t seem to work though. Could you check and verify please?

    Best regards,
    Rikard

    September 9, 2019 at 12:52 pm #1135977
    hamansto

    Dear Rikard,

    the login details are correct, please try again

    September 10, 2019 at 5:57 am #1136357
    Rikard

    Hi,

    Thanks for that. Saving pages; what happens if you select to use the Classic Editor in the main page of the theme options?

    Theme update; are we allowed to try to update the theme from the backend?

    Best regards,
    Rikard

    September 10, 2019 at 8:27 am #1136407
    hamansto

    Dear Rikard,

    thanks for your reply.
    It is the same issue with the default editor.
    Yes, you may try updating the theme. I have a recent backup saved.

    Greetings,
    Nina

    September 11, 2019 at 4:25 am #1136870
    Rikard

    Hi Nina,

    Thanks for that, I get the same problem when updating on my end as well. I see some error messages related to JetPack. Could you try deactivating that to see if it makes any difference?

    Best regards,
    Rikard

    September 11, 2019 at 9:12 am #1136939
    hamansto

    Hi Rikard,

    thank you for checking. I deactivated the JetPack plugin, but the issue remains.

    Greetings,
    Nina

    September 12, 2019 at 6:41 am #1137389
    Rikard

    Hi Nina,

    Are you sure that you have given the token the correct permissions? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    September 12, 2019 at 9:07 am #1137421
    hamansto

    Hi Rikard,

    I tried adding permissions as well as creating a new token and the problem remains.

    When I created a new token, I checked the permissions listed in your link, I got an error message pointing out that only these three permissions should be checked:
    View and search Envato sites
    Download your purchased items
    List purchases you’ve made

    With this the token could be verified, still same issue. I edited the other permissions, but also still same issue.

    Greetings,
    Nina

    • This reply was modified 6 years, 1 month ago by hamansto.
    September 13, 2019 at 9:16 am #1137839
    hamansto

    Hi Rikard,

    Is there a download limit from Envato’s side?

    This is the error message I get from the theme update:

    Download Package URL: Errorcode 404 returned by Envato: Not Found:
    – description: The purchase you have requested is not downloadable at this time.:
    – Possible cause: your download limit might be exceeded – please try again later.
    Download Package URL: A problem occured accessing your download link. Unable to perform update.

    Following Envato package errors occured:

    Enfold – Request for Download URL failed.

    Thanks for your help,
    Nina

    September 13, 2019 at 10:01 am #1137875
    Victoria

    Hi Nina,

    Please clear browser cache or try another browser and try the Envato website again to download the theme.

    Best regards,
    Victoria

    September 13, 2019 at 10:17 am #1137891
    hamansto

    Hi Victoria,

    that does not make any difference – issue remains.

    Best regards,
    Nina

    September 13, 2019 at 11:42 am #1137956
    Victoria

    Hi Nina,

    Best regards,
    Victoria

    September 13, 2019 at 12:04 pm #1137966
    hamansto

    Hi Victoria,

    thank you for the file, I updated the theme via FTP now, but the issue with editing pages remains. When I edit a page and click update, I still get the same error message – “Updating failed”

    Also, according to Enfold -> Theme Update, I have the current version 4.6.2, but in Dashboard –> Updates, it still lists the Enfold update “You have version 4.5.7 installed. Update to 4.6.2. ”
    Which one is correct?

    Best regards,
    Nina

    September 16, 2019 at 3:38 pm #1138847
    Victoria

    Hi hamansto,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    October 1, 2019 at 4:49 pm #1143836
    hamansto

    Dear Victoria,

    I have now tried deactivating each plugin one by one and the issue remains.

    Best regards,
    Nina

    October 7, 2019 at 3:53 am #1145601
    Ismael

    Hi,

    Thank you for the update.

    We can’t login to the site using the credentials above. Please check the info carefully and try not to include spaces in the password.

    Best regards,
    Ismael

    October 23, 2019 at 9:32 am #1150418
    hamansto

    Dear Ismael,

    new login details below.

    We found a solution for editing pages – it seems there is an issue with the page editor. We installed the Classic Editor plugin and now we can edit pages again.
    However, I am still unable to update to the new theme, this issue remains the same as before.
    Also, I notice that icons are not displayed throughout the whole website.

    Thank you for your help,
    Nina

    October 25, 2019 at 10:30 am #1151140
    Ismael

    Hi,

    Thank you for the update.

    We tried to update the theme automatically but we got the same error (An error occurred while updating Enfold: Update package not available). You should enable the debug mode and the error logs, see if anything is added in the log during the update process. Where did you deploy the site? It’s possible that the server where the site is located blocks the update requests from Envato. Contact your hosting provider for additional info.

    Also, make sure that the “allow_url_fopen”, “allow_url_include” and “register_globals” PHP settings are enabled. You can disable them back after the update.

    If you don’t see anything in the error logs, try to update the theme manually via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

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