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Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 8, 2019 at 12:34 pm #1135607
    frank1003

    Hi,

    I have a problem with a slider with 3 slides.
    After copying and editing some slides I saved the slider (saving took very long) and now I can not edit it anymore. The complete interface of Layerslider does not respond with that slider. If I go to a complete other slider everything works as it should. I tried to duplicate the slider and edit it but same result. I tried deactivating all other pluginss – no result. I remade the complete slider and when I was nearly done, it “crashed” again.
    Could you help me with this problem? May thanks in advance.

    September 9, 2019 at 5:25 am #1135792
    Rikard

    Hey frank1003,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 9, 2019 at 6:31 am #1135799
    frank1003
    This reply has been marked as private.
    September 9, 2019 at 9:11 am #1135851
    Rikard

    Hi Frank,

    Thanks for that, could you post the login URL to your site in private as well please?

    Best regards,
    Rikard

    September 9, 2019 at 9:21 am #1135854
    frank1003
    This reply has been marked as private.
    September 11, 2019 at 3:03 pm #1137067
    Ismael

    Hi,

    Thank you for the update.

    We can edit the slider on our end. Is it fixed? Please try it on another computer.

    Best regards,
    Ismael

    September 12, 2019 at 9:28 am #1137432
    frank1003

    Dear Ismael,

    I’ve tried it on multiple computers but two sliders (Trouw autos and Three cars) are not editable.
    I do reach the Editing interface but i can not switch between slides and/or edit the slide.

    September 16, 2019 at 1:40 am #1138605
    Ismael

    Hi,

    Thank you for the update

    Looks like an issue with the color picker or minicolors script. Did you add any custom content in these sliders? Worst case scenario is that you have to recreate these sliders from scratch. Have you tried that?

    SCRIPT5007: SCRIPT5007: Unable to get property ‘hasClass’ of undefined or null reference
    wp-auth-check.min.js (1,1446)
    10SCRIPT5007: SCRIPT5007: Unable to get property ‘hideSpeed’ of undefined or null reference
    jquery.minicolors.js (297,4)

    Best regards,
    Ismael

    September 16, 2019 at 8:22 am #1138684
    frank1003

    Hi,

    I haven’t add any custom content other then the options that are available in the editing interface.
    After the first time the problem showed up I completely remade the slider. When almost complete this second slider also “frooze”.
    I don’t have a problem to remake it for a third time but I would like to know where the issue is and how to avoid it the third time.

    With regards,
    Frank

    September 17, 2019 at 3:58 am #1138983
    Ismael

    Hi,

    Thank you for the update.

    We are not really sure what could be causing that issue. Do you set the color or background of any of the layers to transparent or any non-hex value?

    Best regards,
    Ismael

    September 17, 2019 at 10:40 am #1139053
    frank1003

    Hi,

    No I,ve not changed settings of the background. But I do have set (changed) the colors of fonts.

    best regards,
    Frank

    September 18, 2019 at 3:32 pm #1139528
    Ismael

    Hi,

    Thanks for the info. You may have to avoid setting the colors to “transparent” or any non-hexadecimal color value.

    Best regards,
    Ismael

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