Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • September 5, 2019 at 11:02 pm #1134641
    Kim
    Guest

    Hi. I intended to renew support for our existing license, however, it seems that a new license with support was purchased. How can I have this purchase reversed and purchase only support for our single license?

    September 6, 2019 at 12:41 pm #1134905
    Yigit

    Hi,

    Thanks for contacting us!

    Purchase and download processes are managed by Envato. Please contact Envato support and request a refund – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
    After requesting for a refund, please let us know so we can process it :)

    Cheers!
    Yigit

    September 6, 2019 at 2:49 pm #1134942
    reidkim

    Thank you for your quick response. A Refund Request has been submitted to Envato. Please advise how to proceed with purchasing support only for our existing Themeforest license.

    Thanks!

    September 6, 2019 at 2:54 pm #1134943
    Yigit

    Hi,

    I will inform Kriesi :)

    Best regards,
    Yigit

    September 6, 2019 at 2:56 pm #1134944
    reidkim

    Thanks Yigit!

    September 10, 2019 at 5:04 pm #1136619
    Kim
    Guest

    Hello. Any update on the status of this refund request?

    September 12, 2019 at 9:57 pm #1137688
    Basilis

    Hi,

    We are not handling this over support, so if you are going to have a refund, it is going to be after a review from Kriesi, where he will take the decision.

    Best regards,
    Basilis

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